Husain Vasaiwala
Dubai,
Summary
As an experienced Operation Executive with the strong background of problem solving skills and my ability to adapt new things with ease enables me to provide accurate and timely information to customers, while my ability to multitask and work under pressure allows me to handle complex and challenging situations with ease. My excellent communication and interpersonal skills, combined with my ability to multitask and work well under pressure, enable me to effectively collaborate with internal and external stakeholders to achieve business objectives. I am passionate about achieving operational excellence and continuously strive to enhance customer satisfaction.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Operations Executive
Beema Insurance Services by ENOC
Dubai
10.2022 - Current
- Managing the day-to-day operations of the company, including policy issuance, processing cashback, and customer service
- Developed and implemented policies and procedures to ensure the smooth running of operations
- Preparing Daily and Monthly sales reports which helps to gives insights on a sales rep's day-to-day activities and also helps management to monitor the revenue generated
- Analyze data and prepare reports to identify areas for improvement and make recommendations to senior management
- Ensure compliance with regulatory requirements and industry standards.
Senior Executive
Axis Securities Ltd
Mumbai
07.2021 - 04.2022
- Provided exceptional customer service to clients on phone and email to resolve queries related to brokerage accounts, trading, settlement and other related issues
- Educated clients on various investment options and provided guidance on stock market trends and trading strategies
- Processed clients' requests for opening new accounts and provided assistance with account maintenance activities
- Maintained accurate and up-to-date client records using the firm's CRM software
- Collaborated with other departments such as operations and compliance to ensure prompt resolution of customer issues.
Executive
Reliance Jio Infocomm Ltd
Mumbai
02.2020 - 02.2022
- Offered a solution-based approach to all interacted customers
- Involved in retaining the customer base through relationship building and service
- Involved in assessing customer needs in order to achieve customer satisfaction
- Conducted regular training sessions for new and existing team members to educate about new process implemented in the organization.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
Business Support Officer
CAMS
Navi Mumbai
01.2019 - 05.2019
- Handled the query of distributors of Mutual funds through calls and chat
- Guided the distributors to make the investment through our Digital Platform
- Educated the distributors of any new changes in the industry.
Education
Bachelors of Management Studies - Finance
K. J. Somaiya College of Science And Commerce
03.2015 - 04.2018
NISM SeriesV(A) - Mutual Fund Distributor -
National Institute of Securities Management
NISM Series VIII - Equity Derivatives, -
National Management Institute of Securities
Technical Analysis By Jyoti Bansal(NCFM, NISM Certified Technicalanalyst & Investment Adviser) -
Udemy
Skills
Ability to Multitaskundefined
Timeline
Operations Executive
Beema Insurance Services by ENOC
10.2022 - Current
Senior Executive
Axis Securities Ltd
07.2021 - 04.2022
Executive
Reliance Jio Infocomm Ltd
02.2020 - 02.2022
Business Support Officer
CAMS
01.2019 - 05.2019
Bachelors of Management Studies - Finance
K. J. Somaiya College of Science And Commerce
03.2015 - 04.2018
NISM SeriesV(A) - Mutual Fund Distributor -
National Institute of Securities Management
NISM Series VIII - Equity Derivatives, -
National Management Institute of Securities
Technical Analysis By Jyoti Bansal(NCFM, NISM Certified Technicalanalyst & Investment Adviser) -
Udemy
Similar Profiles
Nasser Al AnsariNasser Al Ansari
Computer Scientist at Damaan Islamic Insurance Company (Beema)Computer Scientist at Damaan Islamic Insurance Company (Beema)
IAN ALFE BUNYAGANIAN ALFE BUNYAGAN
Senior Technician at Bridgestone Middle East and Africa, Enoc Auto Pro/EnocSenior Technician at Bridgestone Middle East and Africa, Enoc Auto Pro/Enoc
Mohamed Ijas AMohamed Ijas A
Sales Specialist at Emirates National Oil Company LLC, ENOCSales Specialist at Emirates National Oil Company LLC, ENOC