Hussain Ali Alobiedli
Ajman -UAE
Summary
To seek a position in a competitive and challenging environment in order to fully utilize my professional and academic skills to pursue a rewarding career. Personable and dedicated customer service representative with extensive experience in many industries. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients.
Overview
12
12
years of professional experience
Work History
Human Resources Administrate
Al Futtaim
2024.01 - Current
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
Employee & Customer Relation and
Tasweel -
Yas Holding
2019.01 - 2021.12
- Met schedule using excellent planning and coordination skills.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Supervisor
ADNOC Distribution
2014.01 - 2018.01
- Trained staff in till management practices including reviewing and reconciling daily transactions.
- Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Strategically planned shift schedules, processed holiday requests and granted leaves to optimise labour costs and productivity.
- Provided one-on-one coaching to improve productivity and skills of employees.
- Investigated and resolved customer complaints within target timescales to increase retention and loyalty.
Operator-Admin
Federal Authority For Identity
2012.01 - 2014.01
- Carefully controlled machine settings, including speed and production output.
- Picked up additional tasks to aid team success.
- Collaborated with staff to formulate budgets and improve department revenue.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Handled customer concerns and escalated major issues to supervisor.
Education
High School Certificate -
Human Resources Management
Leeds Profissional University
USSkills
- High problem solving
- Employee relation - Onboarding
- GPSSA & GCC pension
- Complaint handling - MOHRE - Labour
- Data entry
- Documentation
Languages
English
Upper Intermediate
B2
Arabic
Bilingual or Proficient (C2)
Timeline
Human Resources Administrate
Al Futtaim
2024.01 - Current
Employee & Customer Relation and
Tasweel -
Yas Holding
2019.01 - 2021.12
Supervisor
ADNOC Distribution
2014.01 - 2018.01
Operator-Admin
Federal Authority For Identity
2012.01 - 2014.01
High School Certificate -
Human Resources Management
Leeds Profissional University