Ibrahim Farouk
Waiter
Duabi,UAE
Summary
Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Waiter
Ketchup Restaurant
Al Mahallah al Kubra, Egypt
2022.11 - 2023.09
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Waiter
El Torky Restaurant
Al Mahallah al Kubra, Egypt
2021.03 - 2022.10
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Maintained neat, attractive dessert displays, replenishing items regularly to maintain visual appeal.
Waiter
Momento Restaurant & Cafe
Al Mahallah al Kubra, Egypt
2019.02 - 2020.12
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
Education
Diploma - High School In Tourism & Hotels
Al Orman Hotels School
Tanta/ Egypt 2012.09 - 2018.08
Skills
- Special dietary requirements
- Highly responsible and reliable
- Cleaning requirements
- Food and beverage service
- Menu knowledge
- Table check-ins
- Food safety understanding
- Product inventory maintenance
- Food hygiene protocol
- Efficient under pressure
- Efficient payment processing
Languages
Arabic
Native
English
Beginner
Timeline
Waiter
Ketchup Restaurant
2022.11 - 2023.09
Waiter
El Torky Restaurant
2021.03 - 2022.10
Waiter
Momento Restaurant & Cafe
2019.02 - 2020.12
Diploma - High School In Tourism & Hotels
Al Orman Hotels School
2012.09 - 2018.08