IBROKHIMKHON ISAKHODJAEV
Dubai
Summary
Dedicated professional with expertise in customer service excellence, front desk and sales operations, and problem solving. Demonstrates strong time management and multitasking abilities, ensuring efficient workflow and client satisfaction. Proven track record in communication and teamwork, contributing to seamless operations and enhanced team performance. Committed to leveraging skills for continued growth in dynamic environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Guest Service Agent
Anantara The Palm Dubai Resort and SPA
Dubai
07.2024 - 09.2025
- Welcoming and assisting guests with check-in/check-out and special requests.
- Ensuring a luxury guest experience in accordance with Anantara brand standards.
- Coordinating with other departments to resolve guest concerns promptly.
Sales Executive
Hampton by Hilton
Tashkent
05.2024 - 07.2024
- Promoted hotel services to corporate and walk-in clients.
- Assisted with event planning and room block sales.
- Maintained client relationships and supported revenue growth initiatives.
Front Desk Supervisor
Hampton by Hilton
Tashkent
12.2022 - 05.2024
- Delivered excellent guest service, resulting in repeat business and positive reviews.
- Trained and supervised front desk team.
- Managed guest concerns and collaborated with hotel departments to enhance stay experience.
Front Desk Agent
Hampton by Hilton
Tashkent
06.2022 - 12.2022
- Delivered exceptional guest service, helping drive high satisfaction scores and repeat business.
- Efficiently managed check-in and check-out processes using property management systems (PMS).
- Promptly addressed guest inquiries and concerns, ensuring a smooth and welcoming experience.
- Maintained accurate guest records and processed billing with precision and attention to detail.
Call Center Operator
AFS-Research
Tashkent
11.2020 - 06.2021
- Conducted customer feedback calls and processed service inquiries.
- Managed website requests and generated regular performance reports.
Education
Bachelor's Degree - Organization and Management of Hotel Business
Tashkent State University of Economics
01.2020 - 01.2024
Skills
- Customer Service Excellence
- Front Desk & Sales Operations
- Problem Solving
- Time Management
- Multitasking
- Communication & Teamwork
Languages
Uzbek
Native
Russian
Native
English
Fluent
Timeline
Guest Service Agent
Anantara The Palm Dubai Resort and SPA
07.2024 - 09.2025
Sales Executive
Hampton by Hilton
05.2024 - 07.2024
Front Desk Supervisor
Hampton by Hilton
12.2022 - 05.2024
Front Desk Agent
Hampton by Hilton
06.2022 - 12.2022
Call Center Operator
AFS-Research
11.2020 - 06.2021
Bachelor's Degree - Organization and Management of Hotel Business
Tashkent State University of Economics
01.2020 - 01.2024
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