IFA HARIYANTI
Abu Dhabi
Summary
Excellent experience in the field of hospitality and waitressing, with experience in upscale and prestigious places
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
6
6
years of professional experience
Work History
Office Girl
Company
10.2022 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Performing daily general cleaning duties and occasional carpet cleaning
- Cleaning the desks and other assets on a daily basis of offices
- Maintaining a high precaution level while cleaning costly and delicate articles
- Observing absolute cleanliness at cabins of senior officials and meeting rooms
- Coordinating with other cleaning team mates and ensuring safety measures are followed while cleaning
- Cleaning building, emptying trash, and disinfecting toilet and lobby
Waitress
Jasmine Palace Restaurant Qatar
01.2020 - 01.2022
- Greeting, seating, and escorting guests
- Upselling additional menu products to guests when appropriate
- Checking IDs to prevent minors from ordering alcoholic beverages.
- Taking food and beverage orders using software, order slips, a server notepad
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress
champion karaoke and bar Jakarta
01.2018 - 01.2019
- Table; ensures the table is clean and that utensils, napkins, and other needs have been provided
- Distributes menus and presents the daily specials
- Answers questions regarding the menu
- Takes food and beverage orders and delivers them to the kitchen
Education
Diploma in tourism and hospitality -
Indonesian College of Hospitality
IndonesiaSkills
- Point of sale knowledge customer service skills
- Analytical & problem solving skills
- Communication skills
- Dependable and Responsible
- PPE use
- Recordkeeping
- Time Management
- Good Telephone Etiquette
- Calm Under Pressure
- Organization
- Team building
Timeline
Office Girl
Company
10.2022 - 10.2023
Waitress
Jasmine Palace Restaurant Qatar
01.2020 - 01.2022
Waitress
champion karaoke and bar Jakarta
01.2018 - 01.2019
Diploma in tourism and hospitality -
Indonesian College of Hospitality
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