Ikram Ahmed Mahdi
Customer Care Specialist
Dubai,UAE
Summary
Personable and responsible Customer Service and Sales Agent with years in Travel and Tourism experience. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction or even exceed their expectations and contribute to company success.
Overview
12
12
years of professional experience
Work history
Customer care representative
Teleperformance UAE
Dubai, United Arab Emirates
2024.09 - Current
- Expert in Both Medical and Legal Interpretations.
- Identified potential sales opportunities during routine interactions to boost revenue growth.
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Facilitated seamless communication between management and clients.
- Established rapport with clients to encourage smooth flow of communication.
- Delivered exceptional service with timely responses to queries.
- Handled sensitive information confidentially to protect customer privacy rights.
- Managed high-volume customer inquiries in a professional manner.
- Offered prompt solutions to maintain customer satisfaction.
Marketing specialist
Zain Irtaza Design & Artwork Services Est.
Dubai, U.A.E
2023.11 - 2024.09
- Marketing Specialist Roles and Responsibilities
- . Branding and Positioning: Developing and maintaining consistent brand identity.
- . Market Research and Analysis
- . Campaign Planning and Execution
- . Content Creation and Copywriting
- . Digital Marketing
- . Performance Analysis and Optimization
- . Collaboration and Communication
Service Agent and Customer Sales
Fly Global Vision Travel
Nairobi, Kenya
2014.09 - 2019.09
- Service Agent and Customer Sales Roles and Responsibilities
- . Giving customers highest level of services and assist them in their travel plans.
- . Advised customers on visas and travel safety.
- . Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- . Prepared comprehensive travel itineraries using accessible formats for customers.
- . Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- . Advised customers on specific visa and passport requirements
Education
Diploma - Air Travel Operation, {IATA}
Coast Aviation Training Institute
Mombasa, KenyaDiploma - Business Administration and Management
Coast Aviation Training Institute
MombasaHigh School - Secondary Education
Coast Girls High School
Mombasa, Kenya 2003.01 - 1 2006
Skills
- Active listening skills
- Strong problem solving ability
- Courteous demeanor
- Top sales performer
- Telecommunication skills and knowledge
- Call center management experience
- High customer service standards
- Team player
- Adaptable and Fast Learner
- Strong interpersonal skills
- Microsoft Office
- Positive attitude
- Call handling efficiency
- Patience under pressure
- Inventory management software experience
LANGUAGES
Arabic
English
Swahili
Somali
REFERENCE
- Mazhar Zulfiqar, Zulfiqar Ahmad, +971 55 487 9445, Zain Irtaza Design & Artwork Services Est., Dubai
- Hafsa Abdi, Ali, +254 7235 07079, Fly Global Vision Travel
INTERESTS
Travelling, Reading and Fencing
Timeline
Customer care representative
Teleperformance UAE
2024.09 - Current
Marketing specialist
Zain Irtaza Design & Artwork Services Est.
2023.11 - 2024.09
Service Agent and Customer Sales
Fly Global Vision Travel
2014.09 - 2019.09
High School - Secondary Education
Coast Girls High School
2003.01 - 1 2006
Diploma - Air Travel Operation, {IATA}
Coast Aviation Training Institute
Diploma - Business Administration and Management
Coast Aviation Training Institute