ILHAM MALAK
Sharjah ,UAE
Summary
Retail professional specializing in exceptional customer service and sales growth. Expertise in product knowledge, inventory management, and crafting engaging shopping experiences. Demonstrated success in building customer loyalty and surpassing sales targets through personalized solutions and effective communication.
Overview
7
7
years of professional experience
Work history
Retail sales expert
EMAX Electronic
Dubai, UAE
2024.08 - Current
- Kept up-to-date with product knowledge to advise customers effectively.
- Greeted every customer warmly upon entry, creating an inviting atmosphere.
- Boosted store reputation by providing excellent customer service.
- Assisted customers in finding products, enhancing shopping experience.
- Collaborated with team to reach store targets efficiently.
- Participated in staff training sessions improving overall product knowledge.
Quality Control Supervisor
ComCom Supermarket
Dubai
2023.01 - 2026.03
- To Ensure Food Safety and Hygiene
- Maintaining records of testing
- Conducting Inspections of Food Processing
- Quality Production
- Maintaining Clean Work Areas
Customer Service
Green Land Hyper Market
Dubai
2021.01 - 2022.01
- Problem Solving
- Active Listening
- Communication
Salesman
Zaman & Son’s
Mardan, KPK
2019.01 - 2021.01
- Active Listening
- Product knowledge
- Verbal communication
- Setting goals
- Organization
- Time management
Education
B.Sc - Computer Science
AWKUM (Abdul Wali Khan University)
Mardan, KPK, Pakistan 2019.01 - 1 2021
DIT - Diploma Information Technology
Govt. Technical Vocational Centre
Mardan, KPK, Pakistan 2019.01 - 1 2020
F.Sc - Computer Science
FG Inter College
Mardan, KPK, Pakistan 2016.01 - 1 2018
SSC - Science
GHSS Takhtbhai
Mardan, KPK, Pakistan 2014.01 - 1 2016
Skills
- Public Relations
- Customer Handling
- Up-Selling methods
- Inventory database operation
- Stock control software
- Product display creation
- Sales techniques
- Visual merchandising
- Relationship Management
LANGUAGES
English - Advanced
Urdu - Native
Pashto - Native
PASSPORT DETAILS
- Passport No: FK0766021
- Issue Date: 2025-12-11
- Exp Date: 2030-12-10
- Visa Status: Expired
- Issue Place: Pakistan
Hobbies
Reading
Travelling
Sports
Timeline
Retail sales expert
EMAX Electronic
2024.08 - Current
Quality Control Supervisor
ComCom Supermarket
2023.01 - 2026.03
Customer Service
Green Land Hyper Market
2021.01 - 2022.01
Salesman
Zaman & Son’s
2019.01 - 2021.01
B.Sc - Computer Science
AWKUM (Abdul Wali Khan University)
2019.01 - 1 2021
DIT - Diploma Information Technology
Govt. Technical Vocational Centre
2019.01 - 1 2020
F.Sc - Computer Science
FG Inter College
2016.01 - 1 2018
SSC - Science
GHSS Takhtbhai
2014.01 - 1 2016