Summary
Overview
Work history
Education
Skills
LANGUAGES
PASSPORT DETAILS
Hobbies
Timeline
Generic
ILHAM MALAK

ILHAM MALAK

Sharjah ,UAE

Summary

Retail professional specializing in exceptional customer service and sales growth. Expertise in product knowledge, inventory management, and crafting engaging shopping experiences. Demonstrated success in building customer loyalty and surpassing sales targets through personalized solutions and effective communication.

Overview

7
7
years of professional experience

Work history

Retail sales expert

EMAX Electronic
Dubai, UAE
08.2024 - Current
  • Kept up-to-date with product knowledge to advise customers effectively.
  • Greeted every customer warmly upon entry, creating an inviting atmosphere.
  • Boosted store reputation by providing excellent customer service.
  • Assisted customers in finding products, enhancing shopping experience.
  • Collaborated with team to reach store targets efficiently.
  • Participated in staff training sessions improving overall product knowledge.

Quality Control Supervisor

ComCom Supermarket
Dubai
01.2023 - 03.2026
  • To Ensure Food Safety and Hygiene
  • Maintaining records of testing
  • Conducting Inspections of Food Processing
  • Quality Production
  • Maintaining Clean Work Areas

Customer Service

Green Land Hyper Market
Dubai
01.2021 - 01.2022
  • Problem Solving
  • Active Listening
  • Communication

Salesman

Zaman & Son’s
Mardan, KPK
01.2019 - 01.2021
  • Active Listening
  • Product knowledge
  • Verbal communication
  • Setting goals
  • Organization
  • Time management

Education

B.Sc - Computer Science

AWKUM (Abdul Wali Khan University)
Mardan, KPK, Pakistan
01.2019 - 1 2021

DIT - Diploma Information Technology

Govt. Technical Vocational Centre
Mardan, KPK, Pakistan
01.2019 - 1 2020

F.Sc - Computer Science

FG Inter College
Mardan, KPK, Pakistan
01.2016 - 1 2018

SSC - Science

GHSS Takhtbhai
Mardan, KPK, Pakistan
01.2014 - 1 2016

Skills

  • Public Relations
  • Customer Handling
  • Up-Selling methods
  • Inventory database operation
  • Stock control software
  • Product display creation
  • Sales techniques
  • Visual merchandising
  • Relationship Management

LANGUAGES

English - Advanced
Urdu - Native
Pashto - Native

PASSPORT DETAILS

  • Passport No: FK0766021
  • Issue Date: 2025-12-11
  • Exp Date: 2030-12-10
  • Visa Status: Expired
  • Issue Place: Pakistan

Hobbies

Reading

Travelling

Sports

Timeline

Retail sales expert

EMAX Electronic
08.2024 - Current

Quality Control Supervisor

ComCom Supermarket
01.2023 - 03.2026

Customer Service

Green Land Hyper Market
01.2021 - 01.2022

Salesman

Zaman & Son’s
01.2019 - 01.2021

B.Sc - Computer Science

AWKUM (Abdul Wali Khan University)
01.2019 - 1 2021

DIT - Diploma Information Technology

Govt. Technical Vocational Centre
01.2019 - 1 2020

F.Sc - Computer Science

FG Inter College
01.2016 - 1 2018

SSC - Science

GHSS Takhtbhai
01.2014 - 1 2016
ILHAM MALAK