ILISSAR MAKHLOUFI
Dubai,UAE
Summary
Dedicated professional with a strong focus on customer service excellence and in-depth knowledge of safety procedures. Proven ability in conflict resolution and team collaboration, ensuring smooth operations and enhanced client satisfaction. Committed to leveraging skills to contribute effectively to organisational success while pursuing opportunities for professional growth.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Airport services agent first and business clas
Emirates airline
01.2025 - 09.2025
- Ensure passengers are checked in on time and help with ticketing and baggage issues
- Verify travel documents like passports, visas, and flight tickets.
- Baggage Handling: Assist with baggage drop, ensuring luggage is properly tagged and sent to the correct destination.
- Handle lost or damaged baggage claims.
- Boarding Process: Manage the boarding process, including checking passenger details, ensuring proper seating arrangements, and making announcements.
- Ensure timely departure by overseeing boarding procedures.
coordinator call center
Luxora clinic [Turkey]
01.2023 - 01.2025
- Organize administrative system and procedures performing necessary support duties.
- Serve as principal source of information on established unit/program policies.
- Take appointment for each patient with transportation to the clinic and hotel.
- Handled customers complaints via phone or email.
- Responding to customers questions.
Education
Business administration
GELESIM UNUVERSITY
01.2023 - 01.2025
Baccalaureate degree - undefined
AJYAL EL MOUSTAKBAL
01.2018 - 01.2019
Skills
- Customer Service Excellence
- In- Safety Procedures
- Conflict Resolution
- Team Collaboration
LANGUAGES
English (Fluent)
French (Fluent)
Arabic (native)
Spanish (basic)
ASSISTANT IN TRAVEL AGENCY
- Booking hotels reservations and visa appointments
- Social media manager
- Help customers to choose their destinations
Timeline
Airport services agent first and business clas
Emirates airline
01.2025 - 09.2025
coordinator call center
Luxora clinic [Turkey]
01.2023 - 01.2025
Business administration
GELESIM UNUVERSITY
01.2023 - 01.2025
Baccalaureate degree - undefined
AJYAL EL MOUSTAKBAL
01.2018 - 01.2019