Imane Ouali

Provided exceptional guest service by welcoming visitors with professionalism and a warm demeanor, ensuring every guest felt valued upon arrival. Managed reservations, guest check-ins, and walk-in traffic efficiently to support seamless seating and front desk operations. Maintained a clean and organized entrance area while communicating wait times and updates clearly to guests. Assisted in training new employees, promoting strong teamwork and maintaining high-quality service standards. Handled guest feedback and resolved concerns effectively, helping improve the overall guest experience and front-of-house efficiency.

Welcomed and assisted an average of 100 guests daily at the restaurant entrance, ensuring a friendly and professional dining experience from arrival to seating. Managed and coordinated more than 50 daily reservations through phone and online booking systems while maintaining accurate scheduling and guest preferences. Organized large party bookings and special event reservations efficiently, ensuring smooth communication and seamless accommodation for guests and staff.

Handled guest check-ins and check-outs efficiently while providing professional and friendly customer service to ensure a welcoming hotel experience. Managed room reservations, booking inquiries, and guest requests through phone, email, and front desk systems. Assisted guests with information about hotel services, local attractions, and accommodations while promptly resolving concerns and complaints. Maintained accurate guest records, processed payments, and coordinated with housekeeping and other departments to ensure smooth daily operations and high guest satisfaction.