Samira Arakelyan

Welcomed guests at the door with professionalism and warmth, serving as the first point of contact and setting the tone for a positive guest experience. Coordinated guest arrivals, walk-ins, and reservations, ensuring smooth traffic flow at the entrance and efficient seating or check-in processes. Managed the front entrance area, maintained an organized and inviting space, and ensured timely communication with waiting guests. Trained and mentored new team members, fostering a collaborative environment and a high standard of service. Collected and responded to guest feedback, implementing improvements to enhance entry and reception efficiency.

My primary responsibilities are to clearly and effectively explain the rules and procedures of the game, entertain and interact with a live audience. Creating and maintaining an energetic atmosphere, keeping participants active throughout the game.

Exhibitor
IGB Live 2024, Amsterdam, Netherlands — July 2024

• Represented Imagine Live, showcasing live casino games to a diverse audience.
• Engaged with attendees to build connections and promote industry insights.

Exhibitor

SBC Summit 2024, Lisbon, Portugal — September 2024

• Demonstrated live casino games to enhance brand visibility in the market.
• Networked with industry leaders and potential clients to expand business opportunities.

Engaged and entertained audiences by presenting gameplay and game-related content in an appealing manner. Demonstrated in-depth knowledge of games and gaming mechanics, enhancing the viewer experience. Collaborated with production teams to create engaging, interactive live broadcasts. Developed and executed creative content ideas that resonated with the audience. Monitored and interacted with viewer feedback in real time to foster community engagement.

Coordinated reservations, walk-ins, and special events, optimizing seating arrangements for maximum efficiency. Trained and mentored new staff, fostering a collaborative work environment, and promoting customer service excellence. Monitored the guest waitlist, ensuring minimal wait times, and timely communication with guests. Managed guest feedback and made improvements to the seating process based on suggestions.

Provided exceptional customer service by assisting clients with passport and visa applications. Guided customers through the documentation process, ensuring compliance with regulations. Handled inquiries and resolved issues efficiently, enhancing customer satisfaction. Maintained accurate records and managed sensitive information with confidentiality.