Immaculate Karungi
Abu Dhabi,united Arab emirates
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Waiter
Serena Hotel
Kampala , Uganda
2022.01 - 2023.02
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Valuer
Uganda National Roads Authority (UNRA)
Kampala , Uganda
2020.02 - 2022.12
- Maintained property database with new maps, inventory data, feature descriptions and relevant exemptions.
- Checked equipment histories and functionality to determine correct value.
- Interviewed property owners, collecting key ownership and condition data for reports.
- Inspected damaged property, determining extent of loss and liabilities for insurance claims.
Education
Bachelor of Science in Land Economics - Science in Land Economics
Kyambogo University
Uganda 2018.01 -
Uganda Advanced Certificate Of Education (UACE - HIGH SCHOOL
St. Peters SSS Naalya
UGANDAN 2016.03 - 2017.12
Skills
- Table service
- Efficient under pressure
- Point Of Sale system operation
- Food and beverage knowledge
- Interpersonal skills
- Menu memorisation
- Section management
Languages
English
Advanced
Travelling, Dancing
I love Visiting new places, Dancing always gives me joy
Timeline
Waiter
Serena Hotel
2022.01 - 2023.02
Valuer
Uganda National Roads Authority (UNRA)
2020.02 - 2022.12
Bachelor of Science in Land Economics - Science in Land Economics
Kyambogo University
2018.01 -
Uganda Advanced Certificate Of Education (UACE - HIGH SCHOOL
St. Peters SSS Naalya
2016.03 - 2017.12
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