Microsoft Windows
Imran Ahmad
Technical Support Enginner
Abu Dhabi
Summary
A highly competent and organized systems support with experience of software installation, administration & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Well mannered, articulate and able to act as point of contact for colleagues and external clients.
Overview
15
15
years of professional experience
3
3
Certifications
1
1
Language
Work History
IT Engineer
Green Crescent Environmental Engineering Consultant
Abu Dhabi
02.2013 - Current
- Monitored systems in operation and quickly troubleshot errors.
- Provided IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
SYSTEMS SPECIALIST
Lambda Eastern Telecommunication Ltd
New Delhi
02.2011 - 11.2012
- Acting as technical support engineer to identify and provide solutions to problems affecting IT services
- Providing support physically or remotely
- Providing support on day to day problems
- Installation and maintenance of all systems within client’s environment
- Building, configuration and troubleshooting of server and desktop hardware
- Providing advise on selection and purchase of IT equipment
- Maintaining maximum availability on supported services for users
- Active directory user right management, permission and policy implementation
- Networking printer installation, checking and releaseing print queue
- Inventory document updation.
Jr System Administrator
Itcinfotech India Ltd, ITC Sheraton Hotel
New Delhi
07.2010 - 02.2011
- Responsibility was same as previous company
Desktop support Engineer
Progressive Infovision Pvt Ltd,
New Delhi
01.2007 - 06.2010
- Support & manage to more than 500 client machine
- Managing Windows 2003 AD server and File Server
- Responsible for Maintaining Symantec End Point Client Security – Desktop firewall and Antivirus for the entire group
- Support for all applications of the Hotels i.e
- Hotel Management Software (CLS), Point Of Sale System, Financial Packages etc
- Management of Unix and Windows Servers, AD server and maintenance
- Responsible for LAN & WAN Setup of the Hotel
- Network Infrastructure Design, Network Racks Inventory and VLAN Management
- Content Management System support and maintenance
- Documentation of Asset & Software Inventory, User Access Rights, License Inventory
- Generate daily and Weekly Error & Escapes reports and customize reports as per client specification and templates to assist operations and quality for tracking performance
- Responsible for Daily, Weekly, Monthly, Quarterly and Yearly Backup of UNIX and Windows Applications and User Data
- Operating System Backup and Restoration of AD Server, File Server, UNIX Server
- Coordinating with Service Partners for Support, Call Escalation and Preventive Maintenance.
Education
Bachelor of Commerce -
Bhartiya Shiksha Parishad
Diploma in Computer Application - undefined
Private Institute
Skills
Network Operation System (Windows 2003, 2008, 2012)undefined
Software
Office Suit
Certification
Microsoft Certified Professional (2003)
Timeline
IT Engineer
Green Crescent Environmental Engineering Consultant
02.2013 - Current
CCNA
08-2012
SYSTEMS SPECIALIST
Lambda Eastern Telecommunication Ltd
02.2011 - 11.2012
Jr System Administrator
Itcinfotech India Ltd, ITC Sheraton Hotel
07.2010 - 02.2011
Microsoft Certified System Administrator (2003)
07-2008
Microsoft Certified Professional (2003)
02-2008
Desktop support Engineer
Progressive Infovision Pvt Ltd,
01.2007 - 06.2010
Bachelor of Commerce -
Bhartiya Shiksha Parishad
Diploma in Computer Application - undefined
Private Institute
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