Imran Farooq
Dubai
Summary
Dynamic Document Verification Officer with proven expertise at FlyDubai in fraud prevention and regulatory compliance. Skilled in training and mentoring teams, I excel in crisis management and stakeholder communication, ensuring exceptional service delivery. My proactive approach led to improved verification processes, enhancing operational efficiency and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Document Verification Officer
FlyDubai
Dubai
02.2025 - Current
- Examined and verified travel documents to ensure authenticity and compliance with regulations.
- Identified fraudulent documents proactively and reported suspicious activity to authorities.
- Provided guidance to travelers on document requirements and compliance.
- Maintained detailed records of verification processes while implementing improved procedures.
- Trained in document verification standards and best practices at Emirates Aviation College.
Customer Service Team Leader
TransGuard Group
Dubai
09.2024 - 01.2025
- Supervised and coached a team of customer service agents in Lost Property Management Service to ensure exceptional service delivery.
- Coordinated with Immigration, Police, and Airlines to efficiently resolve customer queries and operational challenges.
- Managed incident reports while escalating complex cases to senior management, demonstrating effective decision-making under pressure.
Education
Diploma - Information Technology
Board of Intermediate and Secondary Education
Gujranwala, Pakistan12.2004
Skills
- Customer service management
- Team leadership
- Document verification
- Fraud prevention
- Crisis management
- Emergency response
- Regulatory compliance
- Stakeholder communication
- Training and mentoring
- Report generation
- Data management
- Microsoft Office Suite
- CCTV monitoring
- Security systems management
- Universal Flight Information System (UFIS)
- Staff deployment systems
Websites
Certification
- Document Verification Training, Emirates Aviation College, 2025
- Fire Safety Fundamentals & Extinguisher Use, Emirates Civil Defense Academy, 2016
- First Aid Training, Dubai Airport, 2015
- Team Management & Customer Service Training, Dubai Airport, 2011-2016
- Aviation 102, Dubai Airport, 2015
Languages
- English, Fluent
- Urdu, Fluent
- Punjabi, Fluent
- Arabic, Basic
Personal Information
- Passport Number: AV8964203
- Date of Birth: 01/04/83
- Nationality: Pakistani
- Marital Status: Married
Timeline
Document Verification Officer
FlyDubai
02.2025 - Current
Customer Service Team Leader
TransGuard Group
09.2024 - 01.2025
Diploma - Information Technology
Board of Intermediate and Secondary Education