IMTEYAZ ALI
UAE
Summary
Talented finance professional with proven expertise in loan and credit management. Diligent in research and assessment for minimized client and business risk. Meticulous in maintaining accurate, up-to-date records. To effectively use my knowledge, skill and inputs in a focused way to create value for the stakeholders particularly for the employer. Experienced Relationship Officer with over 14 years in Banking industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Relationship Officer (Consumer Loan)
Emirates Islamic Bank
Abu Dhabi, UAE
2025.09 - 2026.03
- Relationship Officer, Retail Banking,Fleet Finanace.
- Sourcing business for auto loans through auto dealers as well as market.
- Generating leads for excellency team for onboarding high net worth Individual Customers with minimum relationship size of AED 500K.
- Listing of companies for providing employee banking solutions starting from payroll accounts to other retail banking products like personal loans, credit facilities & Auto Loans.
- Strong commitment to customer service.
- Identified and developed new business opportunities, expanding existing client bases.
- Developed marketing campaigns to attract new clients.
- Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
- Advised clients on financial strategies and tailored solutions to meet unique needs.
Relationship Officer (Business Banking)
Abu Dhabi Commercial Bank
Abu Dhabi, UAE
2016.05 - 2025.06
- Relationship Management and Client Acquisition Specialist Excel in building strong client relationships for business banking and individual customers while spearheading successful client acquisition strategies.
- On-boarding and Compliance Expert - Streamline on-boarding for accounts, ensuring a seamless customer experience while maintaining a deep understanding of regulatory compliance.
- Product and Service Presentation Specialist - Conduct impact product and service presentations, driving sales initiatives for all KPI propositions, exceeding targets.
- Customer- Centrist Service Excellence - Ensure exceptional customer service through effective oversight and resolution of inquiries and concerns.
- Strategic Cross-Selling Coordinator - Proactively identify cross-selling opportunities and develop strategies to promote a diverse range of products and services
- Relationship Management and Client Engagement - Acquired and managed business clients, understanding their financial needs, aligning with banking solutions.
- Cross-Selling and Business Banking Sales - Enhanced business banking revenue by executing sales strategies and exceeding cross-selling targets.
- Lead Generation and Pipeline Management - Proactively identified and pursued business opportunities, targeting expanding the commercial client portfolio.
- Business Banking Sales Strategist - Conducted financial assessments to identify opportunities for up-selling and cross-selling business-focused financial solutions.
- Retail & SME Credit Sales - Contributed to retail and SME credit sales initiatives by identifying & closing businesses with potential retail and SME clients
- Operations and Customer Service - Managed branch and back-office operations, ensuring seamless customer service and active cross-selling.
- Compliance and Regulatory Support - Played a pivotal role in maintaining compliance and regulatory standards, ensuring adherence to industry requirements.
- Customer Service and Front-line Support - Actively contributed to delivering exceptional customer service on the front-line, assisting in various banking transactions.
- Engagement in Retail & SME Credit - Actively participated in retail and SME credit operations within the business unit & assisted in conducting credit assessments, evaluating clients' financial profiles
- Retail Application Processing - Oversaw the smooth processing of credit applications, guaranteeing accuracy and adherence to set guidelines.
Relationship Officer(Business Banking)
RAK
Abu Dhabi, UAE
2015.03 - 2016.02
- Sourcing high value new to bank business customers for their business transaction accounts and fixed deposits.
- Analysis of bank statements and audited financials of customers applying for business loans and trade finance facilities like Letter of Credits, Trust Receipts, Short term loans, Invoice discounting, Post Dated Cheques discounting.
- Ensuring high levels of service quality to customers to maintain long term relationship.
- Working closely with Compliance team by monitoring transactions in order to resolve money laundering queries.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Kept track of current and potential client needs to recommend new applicable products and services.
- Educated customers about company products, services and special offers.
- Communicated client feedback to leadership teams and identified improvement possibilities.
- Promoted new and updated services to increase customer retention.
- Monitored statutory and regulatory changes, implementing accordingly for compliant operations.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Delivered team objectives according to business development strategy.
Sales Officer
BANK, HDFC BANK
Lucknow
2013.04 - 2014.12
- To maintain CASA ratio for Banking Excellence
- To focuses on banking different types of cross selling product.
- To maintain CRM for provide best banking service to their existing and new customer.
- Focus on quality types of account not quantity.
Officer Customer Relation
AXIL CORE BUSINESS PVT. LTD
Lucknow
2012.03 - 2013.04
- IT
- Handling Axil Circle Head Quarter, Depot, CNF, Branch, and Mart & Shoppe which comes in all over India for service.
- Responsible for managing all applications of Axil like Inventory, Pharma, MCCSL (Moral Credit Corporative Society Limited), Real State & Website work etc.
- Complete installation & Troubleshooting of application & S/W running on site.
- Providing on call solution to clients
- Guide customers on call that how to use services.
- Successfully completing calls day night activities in circle
- Promoted as Team leader of Tele callers.
- Offered prompt solutions to maintain customer satisfaction.
Education
PGDM - Marketing
C.I.M.T, UPTU
Lucknow, India 2010.06 - 2012.03
BACHELOR OF SCIENCE - Science
LUCKNOW UNIVERSITY
Lucknow, India 2006.01 - 2009.01
Skills
- Basic Knowledge in Computers like MS Word, Power point, MS Excel, Windows etc
- Certificate in MICROSOFT, Internet explorer, service applications
- Training on ARP
- Strengths:
- Analytical ability, Quick learner, Self-motivated, Hardworking, Team player, Calm, Friendly nature
- Have undertaken roles and responsibilities at all stages
- Ability to lead teams, work force, handles responsibility
LANGUAGES
English
Hindi
Urdu
REFEREES
Can be provided upon request
Timeline
Relationship Officer (Consumer Loan)
Emirates Islamic Bank
2025.09 - 2026.03
Relationship Officer (Business Banking)
Abu Dhabi Commercial Bank
2016.05 - 2025.06
Relationship Officer(Business Banking)
RAK
2015.03 - 2016.02
Sales Officer
BANK, HDFC BANK
2013.04 - 2014.12
Officer Customer Relation
AXIL CORE BUSINESS PVT. LTD
2012.03 - 2013.04
PGDM - Marketing
C.I.M.T, UPTU
2010.06 - 2012.03
BACHELOR OF SCIENCE - Science
LUCKNOW UNIVERSITY
2006.01 - 2009.01