IMTEYAZ ALI
Relationship Officer
Abu Dhabi,UAE
Summary
Dynamic finance professional with over 12 years of experience in loan, credit, and SME finance management, recognized for exceptional research and assessment skills that minimize risk for clients and businesses. Meticulous attention to detail ensures accurate, up-to-date records while delivering strong value to stakeholders. With a proven track record as a Relationship Officer, you excel in efficient issue resolution, enhancing customer satisfaction, and fostering team collaboration through a flexible and dedicated approach. Committed to driving success in the banking industry by aligning strategic objectives with evolving client needs and supporting sound lending decisions through thorough evaluation of business profiles, financial statements, and creditworthiness
Overview
14
14
years of professional experience
Work history
Relationship Officer
Emirates Islamic Bank
09.2025 - 12.2025
- Handling retail banking and consumer loans
- Contributed to retail and SME credit sales initiatives by identifying & closing businesses with potential retail and SME clients
- Generating leads for excellency team for onboarding high net worth customers with minimum relationship size of AED 500K
- Listing of companies for providing employee banking solutions starting from
- Listing of companies for providing employee banking solutions starting from payroll accounts to other retail banking products like personal loans, credit facilities, & Auto Loans
- Advising clients on financial strategies and tailored solutions to meet unique needs
Relationship Officer
Abu Dhabi Commercial Bank
05.2016 - 09.2025
- Retail Banking, Consumer loans Self-employed loans & Auto loans.
- Sourcing business for auto loans through auto dealers as well as market.
- Contributed to retail and SME credit sales initiatives by identifying & closing businesses with potential retail and SME clients
- Actively participated in retail and SME credit operations within the business unit & assisted in conducting credit assessments, evaluating clients' financial profiles.
- Excel in building strong client relationships for business banking and individual customers while spearheading successful client acquisition strategy Identified and developed new business opportunities, expanding existing client bases.
- Proactively identified and pursued business opportunities, targeting expanding the commercial client portfolio.
- Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
- Advised clients on financial strategies and tailored solutions to meet unique needs.
Relationship Officer (SME)
RAK
03.2015 - 02.2016
- Sourcing high value new to bank business customers for their business transaction accounts and fixed deposits.
- Streamline on-boarding for accounts, ensuring a seamless customer experience while maintaining a deep understanding of regulatory compliance
- Analysis of bank statements and audited financials of customers applying for business loans and trade finance facilities like Letter of Credits, Trust Receipts, Short term loans, Invoice discounting, Post Dated Cheques discounting.
- Ensuring high levels of service quality to customers to maintain long term relationship.
- Working closely with Compliance team by monitoring transactions in order to resolve money Laundering queries.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Kept track of current and potential clients needs to recommend new applicable products and services.
- Educated customers about company products, services and special offers.
- Communicated client feedback to leadership teams and identified improvement possibilities.
- Promoted new and updated services to increase customer retention.
- Monitored statutory and regulatory changes, implementing accordingly for compliant operations.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Delivered team objectives according to business development strategy.
Sales Officer
HDFC BANK
04.2013 - 12.2014
- To maintain CASA ratio for Banking Excellence
- To focuses on banking different types of cross selling product.
- To maintain CRM to provide the best banking service to their existing and new customers.
- Focus on quality types of account not quantity.
Officer Customer Relation
AXIL CORE BUSINESS PVT. LTD
03.2012 - 04.2013
- IT
- Handling Axil Circle Head Quarter, Depot, CNF, Branch, and Mart & Shoppe which comes in all over India for service.
- Responsible for managing all applications of Axil like Inventory, Pharma, MCCSL (Moral Credit Corporative Society Limited), Real State & Website work etc.
- Complete installation & troubleshooting of application & S/W running on site.
- Providing on call solution to clients
- Guide customers on call that how to use services.
- Successfully completing calls day night activities in circle
- Promoted as Team leader of Tele callers.
- Offered prompt solutions to maintain customer satisfaction.
Education
PGDM - Marketing
C.I.M.T, UPTU
Lucknow, IndiaBachelor of Science - Science
Lucknow University
Lucknow, IndiaSkills
- Basic Knowledge of Computers like
MS Word, Power point, MS Excel,
Windows etc - Certificate in MICROSOFT, Internet
explorer, service applications - Training on ARP
- Analytical ability, Quick learner, Self motivated, Hardworking, Team player, Calm, Friendly nature
- Have undertaken roles and responsibilities at all stages
- Ability to lead teams, work force, handles responsibility
References
Can be provided upon request
LANGUAGES
English
Hindi
Urdu
Personal Information
Timeline
Relationship Officer
Emirates Islamic Bank
09.2025 - 12.2025
Relationship Officer
Abu Dhabi Commercial Bank
05.2016 - 09.2025
Relationship Officer (SME)
RAK
03.2015 - 02.2016
Sales Officer
HDFC BANK
04.2013 - 12.2014
Officer Customer Relation
AXIL CORE BUSINESS PVT. LTD
03.2012 - 04.2013
Bachelor of Science - Science
Lucknow University
PGDM - Marketing
C.I.M.T, UPTU