Irem Uslucan
DIP, Dubai
Summary
I am offering excellent communication and organizational skills, with a strong eagerness to learn and develop within a new workplace environment. I bring a foundational understanding of administrative tasks and am proficient in using office software and document management systems. I am ready to enhance data entry and scheduling skills while contributing to the team's success.
Overview
3
3
years of professional experience
Work History
Rooms Reservation Agent
Marriott Resort Palm Jumeirah, Dubai
08.2024 - Current
- Provided thorough information about hotel facilities, pricing, and policies to potential guests during the booking process.
- Build strong relationships with guests by providing personalized service and anticipating their needs.
- Manage and process bookings from tour operators and travel agencies in a timely and accurate.
At Your Service Intern
Marriott Resort Palm Jumeirah, Dubai
08.2023 - 08.2024
- Answer incoming calls promptly, addressing guest inquiries and directing calls to appropriate departments.
- Send personalized pre-arrival emails to guests, confirming booking details and providing essential information about the hotel, services, and local area.
- Generate and review the daily arrival guest list, ensuring all reservation details, preferences, and special requests are accurate and up to date.
- Assisting guests with inquiries and provided service recommendations tailored to their needs.
Front Desk Agent
Reneissance Atyrau Hotel
10.2022 - 01.2023
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Health Club Attendant
Renaissance Atyrau Hotel
02.2022 - 09.2022
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Collaborated with management to develop and implement promotional strategies for attracting new health club members.
Education
Bachelor of Arts - Tourism And Hotel Management
Atılım University
Ankara, Türkiye07.2021
Skills
- Administrative Skills
- Upselling strategies
- Teamwork and Collaboration
- Reservation software knowledge
- Patience and composure
- Language skills: Russian, English, Turkish
Timeline
Rooms Reservation Agent
Marriott Resort Palm Jumeirah, Dubai
08.2024 - Current
At Your Service Intern
Marriott Resort Palm Jumeirah, Dubai
08.2023 - 08.2024
Front Desk Agent
Reneissance Atyrau Hotel
10.2022 - 01.2023
Health Club Attendant
Renaissance Atyrau Hotel
02.2022 - 09.2022
Bachelor of Arts - Tourism And Hotel Management
Atılım University
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