Irshan Shakeel Ahmed
Mumbai
Summary
Dynamic professional with extensive experience in the healthcare sector, notably as an Executive at Sir H. N Reliance Foundation Hospital. Proficient in ERP Tally 9 and MS Office, I excel in enhancing patient experiences and resolving complex issues, demonstrating strong problem-solving abilities and a commitment to excellence in service delivery.
Overview
14
14
years of professional experience
Work History
Executive in Radiology Department
Sir H. N Reliance Foundation Hospital and Research Center
Mumbai
- Current
Junior Officer in OPD
Wockhardt Hospitals Ltd
Mumbai
03.2020 - 07.2022
- Company Overview: Mumbai Central, Agripada
- Mumbai Central, Agripada
Executive in Member Experience Management Team
Mahindra Holidays & Resorts India Limited
06.2019 - 02.2020
Virtual Relationship/Service Manager
Data Link Consultancy
09.2016 - 05.2019
- Company Overview: Vodafone Idea Ltd. Virtual Relationship/Service Manager (Vodafone Business Services)
- Vodafone Idea Ltd. Virtual Relationship/Service Manager (Vodafone Business Services)
Customer Service Executive & Cashier
Lobo Staffing Solutions Pvt. Ltd.
Fort Area
02.2012 - 08.2016
- Company Overview: Vodafone Idea Ltd. Telecomm (Retail)
- Have worked in EPABX, RECEPTION, HEALTH CHECK UP, VACCINATION and Currently working in OPD Department.
- Assisting with Medical Needs to the Patients.
- Responsible for overall functioning of the Department.
- Taking care of the hospitality provided for all the patients visiting OPD.
- Diagnostics and Admission Counters.
- Handles any query, complaint or any other situation that could not be handled by others in the department.
- Vodafone Idea Ltd. Telecomm (Retail)
Education
M.Com - marketing Management
University of Mumbai
01.2014
Bachelor in management Studies - Marketing Management
University of Mumbai
01.2011
H.S.C. -
Mumbai University
Skills
- ERP Tally 9
- MS Word
- MS Excel
- Computerized practical accounting with Tally 9
- MS Office
- Excel
- PowerPoint
- Word
- Outlook
- Email Etiquettes
Accomplishments
- Certified in 'SERVICE CHAMPION PROGRAM' in Vodafone India ltd.
- Completed 'HSW' Programm (Health Safety and Wellbeing)
- Demonstrated excellence by being bestowed 'Best Performer' in 2014, 2016, 2017 & 2019
Extracurricular Activities
B.M.S Final Year Project- Marketing of Little Bee (Honey), 3 Months, This project is regarding to study the brand image and to find out the marketing strategies of the company. This project aims to understand the Marketing strategy of branding in the FMCG sector how different company is managing their brands. Issues In Social Security For Senior Citizens (BMS), Have Attended Industrial Visit for the B.M.S last year and was in the list of active organizers.
Personal Information
- Date of Birth: 09/18/89
- Nationality: Indian
- Marital Status: Married
- Religion: Muslim
Roles And Responsibilities
- Have worked in EPABX, RECEPTION, HEALTH CHECK UP, VACCINATION and Currently working in OPD Department.
- Assisting with Medical Needs to the Patients.
- Responsible for overall functioning of the Department.
- Taking care of the hospitality provided for all the patients visiting OPD.
- Diagnostics and Admission Counters.
- Handles any query, complaint or any other situation that could not be handled by others in the department.
Timeline
Junior Officer in OPD
Wockhardt Hospitals Ltd
03.2020 - 07.2022
Executive in Member Experience Management Team
Mahindra Holidays & Resorts India Limited
06.2019 - 02.2020
Virtual Relationship/Service Manager
Data Link Consultancy
09.2016 - 05.2019
Customer Service Executive & Cashier
Lobo Staffing Solutions Pvt. Ltd.
02.2012 - 08.2016
Executive in Radiology Department
Sir H. N Reliance Foundation Hospital and Research Center
- Current
M.Com - marketing Management
University of Mumbai
Bachelor in management Studies - Marketing Management
University of Mumbai
H.S.C. -
Mumbai University