ISAAC MUHOZI
ABU DHABI,UAE
Summary
Dedicated Guest Experience and Rides & Attractions professional with over 6 years of experience delivering world-class customer service in high-volume entertainment and hospitality environments. Skilled in guest relations, communication, crowd management, safety procedures, teamwork, and problem-solving. Recognized for creating memorable guest experiences, maintaining operational excellence, and supporting team development. Seeking to contribute exceptional guest service standards in your Company.
Offering strong candidate with focus on customer service and communication skills. Knowledgeable about creating enjoyable and safe experiences for guests. Skilled in teamwork, problem-solving, and maintaining positive attitude in high-pressure environments. Ready to use and develop interpersonal, organisational, and conflict resolution skills in [Desired Position] role.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Guest Experience Ride Host
MIRAL Experiences LLC
Abu Dhabi, UAE
2020.01 - 2026.01
- Delivered exceptional guest experiences while operating world-class attractions safely and efficiently.
- Assisted guests with inquiries, directions, accessibility needs, and service recovery situations.
- Maintained high safety and operational standards according to company procedures.
- Managed guest flow and queues during peak operational periods.
- Supported training and development initiatives across teams.
- Collaborated with colleagues to ensure smooth daily operations and positive guest satisfaction.
- Assisted visitors onto and off the rides safely, enhancing customer satisfaction levels.
- Dealt with guest complaints professionally, resulting in high satisfaction rates.
- Delivered clear instructions to riders for their safety and enjoyment.
- Ensured safety of guests by adhering to all ride regulations and procedures.
- Conducted regular inspections on rides, ensuring optimal functionality.
- Collaborated closely with maintenance staff to report any technical issues promptly.
- Supported team members during peak hours to manage visitor flow effectively.
- Completed daily logs of ride activities accurately; helping management make informed decisions.
- Upheld highest standards of health and safety at all times, minimising risk.
- Reported ride breakdowns and faults to ensure swift resolution, reducing unplanned downtime by [Number]%.
Guest Service Support
Transguard Group
, UAE
2018.01 - 2020.01
- Assisted customers and visitors with professional and friendly service.
- Maintained effective communication with guests and team members.
- Supported front-line operations in fast-paced environments.
- Ensured positive guest interactions and efficient issue resolution.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Education
A-Levels - Human Biology
APE RUGUNGA HIGH SCHOOL
Kigali2010-06
Skills
Guest Experience Management
Customer Service Excellence
Passenger Assistance & Support
Communication & Interpersonal Skills
Team Collaboration
Conflict Resolution
Safety & Emergency Awareness
Crowd Control & Queue Management
Attention to Detail
Multicultural Environment Adaptability
Operations Support
Professional Grooming & Presentation
Handling disruptive behaviour
Proactive guest assistance
Multilingual proficiency
Accomplishments
- Winner of WOW Award – Q1 February 2024.
- Nominated for WOW Award – Q2 August 2024.
- Recognized by IAAPA with Most Engaged Colleague.
- Facilitated Summer Games with the Talent Development Team and received a participation certificate.
- Cross-trained as a Talent Development Specialist in 2024.
- IAAPA SHOW AMBASSADOR 2027
- IAAPA YOUNG PROFESSIONAL
- IAAPA MEMBER
Languages
French
Upper intermediate (B2)
A1
English
Advanced (C1)
A1
Certification
Certified Microsoft Office Specialist
Education & Training
- Professional development training in Guest Services and Attractions Operations.
- IAAPA industry learning and development participation.
- Health, Safety & Emergency Procedures Training.
Timeline
Guest Experience Ride Host
MIRAL Experiences LLC
2020.01 - 2026.01
Guest Service Support
Transguard Group
2018.01 - 2020.01
A-Levels - Human Biology
APE RUGUNGA HIGH SCHOOL