Isha Ayachit
Ajman
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Senior Academic and Administration Officer
London South bank University
Ajman
12.2025 - Current
- Worked closely with the Dean and CEO to support strategic academic planning, institutional development, and administrative decision-making.
- Managed academic and administrative operations to ensure smooth functioning of academic programs and institutional activities.
- Coordinated with faculty members, department heads, and management to implement academic policies and procedures.
- Supervised student admissions, registration processes, and academic record management.
- Organized academic schedules, examinations, and faculty workload planning.
- Maintained institutional documentation, reports, and accreditation records.
- Provided administrative support for curriculum development, program reviews, and quality assurance initiatives.
- Prepared and managed academic timetables for all programmes offered by the university, ensuring efficient allocation of faculty, classrooms, and resources.
- Assisted in organizing academic events, seminars, workshops, and conferences.
- Handled student inquiries, grievances, and academic advising support.
- Ensured compliance with institutional regulations and education authority requirements.
- Led and trained administrative staff to improve workflow efficiency and service quality.
Student Success Officer
London South bank University
Ajman
07.2025 - 11.2025
- Act as the lead liaison for over 200+ students, ensuring seamless academic support, wellbeing engagement, and policy guidance.
- Proactively identify at-risk students through attendance and academic performance monitoring, coordinating early interventions and boosting retention rates.
- Spearhead the management of student records and documentation workflows, ensuring 100% compliance with institutional policies and data protection regulations.
- Drive the execution of academic scheduling, exam logistics, and module registrations, collaborating with academic teams to ensure curriculum alignment and operational efficiency.
- Coordinate faculty recruitment processes, managing end-to-end administrative tasks from candidate sourcing to onboarding, improving hiring turnaround time.
- Lead the organization of student orientation programs, success workshops, and campus-wide engagement initiatives, enhancing the first-year experience and overall student satisfaction.
- Administer the development and dissemination of academic policies, handbooks, and compliance documentation, ensuring clarity and accessibility for students and faculty.
- Generate detailed data reports for academic boards, quality assurance audits, and institutional reviews, contributing to strategic decision-making and continuous improvement initiatives.
- Foster strong collaboration with cross-functional teams including academics, HR, marketing, and student services to ensure holistic student success strategies.
Deputy Manager
SCHOOL OF ENGINEERING AND APPLIED SCIENCE
Ahmedabad
07.2022 - 04.2025
- Spearheaded daily operations, impacting 1500+ students and over 100 staff members, ensuring efficient academic and administrative processes.
- Collaborated with the dean to coordinate 50+ faculty and staff, optimizing teaching, research, and service duties, showcasing strong leadership and management abilities.
- Oversaw monthly payments to cafeteria vendors and adjunct faculties, maintaining financial integrity and enhancing the institute's reputation.
- Orchestrated 20+ successful events, including meetings, workshops, and summer schools, ensuring flawless execution.
- Managed schedules and deadlines for 15+ academic programs, enhancing operational efficiency.
- Streamlined the admission process in cooperation with government bodies, assisting 200+ students annually in securing admissions and scholarships.
- Directed examination administration for 1500+ students, ensuring compliance with all guidelines and timelines.
- Provided guidance and support to team members to help them achieve goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
SCHOOL OF ENGINEERING AND APPLIED SCIENCE
Ahmedabad
07.2019 - 06.2022
- Streamlined daily operations impacting 1200+ students and 80+ faculty and staff for seamless administration.
- Oversaw medi-claim and reimbursement processes for 80+ staff, ensuring efficient financial management.
- Spearheaded recruitment efforts, conducting 50+ interviews for various roles to secure top talent.
- Coordinated and executed 20+ annual events, examinations, and seminars with precision.
- Managed examination schedules for 1200+ students, ensuring adherence to timelines and smooth execution.
- Managed students inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
Administrative Officer
INSTITUTE OF ENGINEERING AND TECHNOLOGY
Ahmedabad
09.2011 - 06.2019
- Streamlined departmental efficiency by directing logistics and administrative tasks, leading a team of 8.
- Successfully launched a new campus by overseeing electrical installations and lab equipment arrangements, benefiting over 1000 students and staff.
- Maintained robust vendor relationships and financial operations, guaranteeing punctual payments and strict budget adherence.
- Orchestrated 30+ high-profile events, including seminars and guest lectures, acting as the principal coordinator.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
Office Manager
Central College Indore
Indore
08.2008 - 06.2011
- Oversaw campus operations, ensuring seamless daily functionality.
- Compiled and updated daily work reports from faculty and staff.
- Reported directly to the CEO on academic administration matters.
- Coordinated admission processes in conjunction with the institute's head office.
Process Executive
INFOSYS BPO LTD
Pune
06.2007 - 05.2008
- Efficiently managed customer inquiries via telephone, ensuring prompt resolution of concerns.
- Expert in product troubleshooting and remote diagnostic techniques to identify faults.
- Proficient in escalating complex issues to higher-level authorities as per customer requests.
- Diligently documented interactions using Customer Relationship Management (CRM) tools.
- Conducted thorough research on product defects to develop solutions that improve process goals.
Education
Master of Arts - English Literature
DEVI AHILYA VISHWAVIDYALAYA UNIVERSITY
Indore, India10-2010
Bachelor of Science - Biotechnology & Life Science
DEVI AHILYA VISHWAVIDYALAYA UNIVERSITY
Indore, India05-2007
Certificate Of Completion - Business Basics
ICFAI University
07.2016 - 12.2016
Certificate Of Completion - Critical Thinking in Global Challenges
Coursera
01.2013 - 04.2013
Skills
- ACADEMIC ADMINISTRATION
- EVENT MANAGEMENT
- MS-OFFICE
- FACILITY MANAGEMENT
- TEAM MENTORING
- RECRUITMENT
- WORKSHOP & SEMINAR COORDINATION
- LOGISTICS COORDINATION
- OPERATIONAL MANAGEMENT
- FINANCIAL MANAGEMENT
- TRAVEL COORDINATION
- CAMPUS DEVELOPMENT
- TEACHING OPTIMIZATION
- GOVERNMENTAL INTERFACING
- FACULTY COORDINATION
- BUDGET MANAGEMENT
- VENDOR RELATIONSHIP OPTIMIZATION
- STUDENT ADMISSIONS
- EXAMINATION MANAGEMENT
- STAFF REIMBURSEMENT
- SERVICE RESPONSIBILITY
- RESOURCE MANAGEMENT
- ACCOMMODATION COORDINATION
References
References available upon request
Hobbies and Interests
- Driving & Road Trips - Enjoy long drives, exploring new places, and improving navigation skills.
- Socializing & Networking - Enjoy building connections, engaging in meaningful conversations, and expanding professional and personal networks.
- Singing for the enlightening of my mood.
Languages
- English
- Marathi
- Hindi
- Gujarati
Personal Information
- Date of Birth: 08/04/1986
- Nationality: Indian
- Driving License: International Driving License
- Visa Status: Freelance Visa
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Gujarati
Upper Intermediate
B2
Timeline
Senior Academic and Administration Officer
London South bank University
12.2025 - Current
Student Success Officer
London South bank University
07.2025 - 11.2025
Deputy Manager
SCHOOL OF ENGINEERING AND APPLIED SCIENCE
07.2022 - 04.2025
Assistant Manager
SCHOOL OF ENGINEERING AND APPLIED SCIENCE
07.2019 - 06.2022
Certificate Of Completion - Business Basics
ICFAI University
07.2016 - 12.2016
Certificate Of Completion - Critical Thinking in Global Challenges
Coursera
01.2013 - 04.2013
Administrative Officer
INSTITUTE OF ENGINEERING AND TECHNOLOGY
09.2011 - 06.2019
Office Manager
Central College Indore
08.2008 - 06.2011
Process Executive
INFOSYS BPO LTD
06.2007 - 05.2008
Master of Arts - English Literature
DEVI AHILYA VISHWAVIDYALAYA UNIVERSITY
Bachelor of Science - Biotechnology & Life Science
DEVI AHILYA VISHWAVIDYALAYA UNIVERSITY