Shehla Arif
Senior Officer Administartion
International City ,Dubai
Summary
Results-driven Senior Administrative Officer with a strong background in leading administrative functions and delivering exceptional customer service. Proven ability to streamline processes, manage teams, and resolve complex customer issues. Successfully supervised 80 non-cadre staff and addressed administrative concerns for a diverse community of 25,000 students. Seeking to bring strategic planning and organizational efficiency skills to contribute to a dynamic team.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
Senior Officer Administration
University of Management & Technology
08.2019 - 11.2023
- Led a team of 80 non-cadre staff, fostering collaboration and providing guidance.
- Managed administrative services for a 25,000-member university community.
- Optimized processes to ensure cost-effective resource use.
- Developed and implemented administrative policies and procedures.
- Collaborated on long-term strategies with senior management.
- Coordinated communications and resolved challenges promptly.
- Organized skill-enhancement training programs for staff.
- Provided comprehensive administrative assistance, including proficiently writing and editing emails, drafting memos, and preparing executive communications
- Demonstrated meticulous record-keeping, ensuring accuracy and completeness in all documentation
Education
Master of Science - Finance
University of Management And Technology
Pakistan07.2019
Master of Science - Commerce
Islamia University Bahawalpur
Pakistan04.2016
Skills
- Communication
- Problem-Solving
- Patience
- Adaptability
- Positive Attitude
- Teamwork
- Customer Service
- Multitasking
- Conflict Resolution
- Administrative Office Operations
- Academic Administration
- Office Supplies and Inventory
- Document Organization
- Operational Improvements
- Goal Planning
- Client Correspondence
- Customer Contact
- Receiving Shipments
Certification
- Data Science: R Basics, 2020, Harvard University - c33689ce0f1244008099c203537487d3
- Financial Markets, 2020, Yale University - A4AESZJXDJJS
Languages
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Accomplishments
Employee of the Quarter March 2022
Supervised 80 non cadre staff
Software
ERP
Excel
Stata
CRM
Interests
Financial Markets
Online Research
Explore new things
I aim to continually explore new opportunities, such as delving into financial markets and staying updated on emerging trends. This exploration is not only beneficial for personal growth but also enhances my career prospects. I am particularly interested in understanding the career scope, potential for growth, investment strategies, and avenues for online earning.
Timeline
Senior Officer Administration
University of Management & Technology
08.2019 - 11.2023
Master of Science - Finance
University of Management And Technology
Master of Science - Commerce
Islamia University Bahawalpur
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