Ishaq Muhammad

• Executed networking protocol and system maintenance tasks, ensuring proficiency in Active Directory, DNS, DHCP, TCP/IP, and HTTP protocols.Oversaw management of POS (Simphony/Infrasys Shiji), PMS (Opera Cloud CNE), Vicas CID System, SUN System, Payroll System, printers, and projectors to support hotel operations.Conducted regular maintenance on network PCs and equipment, coordinating repairs with hardware maintenance suppliers to minimise downtime.Installed computers/workstations and peripherals following hotel IT standards.Deployed authorised software/applications on hotel network PCs, ensuring no unauthorised software is installed.Worked in a Windows 2008 Server Environment with online and offline integrated applications and system software to meet organisational needs (e.g., Front Office, Opera server, and Back Office).
• Executed networking protocol and system maintenance tasks, ensuring proficiency in Active Directory, DNS, DHCP, TCP/IP, and HTTP protocols. Oversaw management of POS (Simphony/Infrasys Shiji), PMS (Opera Cloud CNE), Vicas CID System, SUN System, Payroll System, printers, and projectors to support hotel operations. Conducted regular maintenance on network PCs and equipment, coordinating repairs with hardware maintenance suppliers to minimise downtime. Installed computers/workstations and peripherals following hotel IT standards. Deployed authorised software/applications on hotel network PCs, ensuring no unauthorised software is installed. Worked in a Windows 2008 Server Environment with online and offline integrated applications and system software to meet organisational needs (e.g., Front Office, Opera server, and Back Office).
• Currently working at Royal Rose Hotel Abu Dhabi (a Curio Collection of Hilton-affiliated hotel)

Maintaining POS(Symphony/ Infrasys Shiji), PMS (Opera Cloud CNE)system, OnQ PMS System, Vicas CID System, SUN System, Payroll System and Printer, Projector, IPTV, backup Barracuda, PBX(Avaya)IP telephone, Zscaler, CCTV Camera, Airangel HSIA, and Aruba Wi-Fi Controller.

· Good knowledge of networking protocols, Active Directory, DNS, DHCP, TCP/IP, HTTP, MS 365 and Intune, Azure, etc.

· Regular maintenance of the network PCs and other equipment. Coordinate with hardware maintenance suppliers for the repair of equipment.

Knowledge Networking Protocol and System Maintenance Responsibilities Proficient in Active Directory, DNS, DHCP, TCP/IP, HTTP protocols.
Manage POS (Simphony/Infrasys Shiji), PMS (Opera Cloud CNE), Vicas CID System, SUN System, Payroll System, Printers, and Projectors.
Perform regular maintenance on network PCs and other equipment, coordinating with hardware maintenance suppliers for repairs.
Install computers/workstations and peripherals following hotel IT standards.
Deploy authorized software/applications on the hotel network PCs, ensuring no unauthorized software is installed.
Work in a Windows 2008 Server Environment with online and offline integrated applications and system software to meet organizational needs (e.g., Front Office, Opera server, and Back Office).

• Monitored system performance, ensuring optimal functionality at all times.
• Developed IT strategies, aligning them with company objectives.
• Tested new technology solutions before integration into the existing system.

• Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
• Provided timely and effective technical support to staff, offering solutions via phone, email, or in-person visits.
• Resolved service user requests within target timeframes.

• Monitored system performance, ensuring optimal functionality at all times.
• Provided technical support to company staff, resolving varied issues across internal and external applications.
• Installed new hardware and software to meet system specifications and user needs.
• Updated software for new functionality and improved security.