Islomjon Abdurashidov
Sharjah,UAE
Summary
Dynamic and results-driven professional with a strong foundation in customer service and leadership. Demonstrates exceptional interpersonal communication and teamwork skills, effectively managing multitasking in fast-paced environments. Proficient in product and service knowledge, after-sales customer service, and POS systems, with a proven track record in food and beverage service. Committed to leveraging expertise to enhance customer satisfaction and drive business success.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Executive sales Outdoor
Falcon Pack Industry LLC
Sharjah, UAE
02.2022 - 11.2024
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Negotiated and closed sales to secure profitable deals and contracts.
- Achieved monthly sales and performance KPIs for improved team success.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Proactively contacted prospective customers to increase sales.
- Built rapport with new and existing customers to boost client retention.
- Increased new business through strategic networking and cold calling.
Executive sales Indoor (branch in-charge)
Falcon Pack Industry LLC
Sharjah, UAE
01.2020 - 01.2022
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Achieved monthly sales and performance KPIs for improved team success.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Maintained store standards to uphold clean, professional appearances.
- Increased revenue through upselling and consistent contract renewals.
- Processed orders and recorded transactions accurately.
Cashier supervisor
Supermarket Gastronom
Andijan, Uzbekistan
08.2016 - 11.2019
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Completed opening and closing procedures each day.
- Dealt with customer complaints and rectified product and service issues.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Supported management in recruitment and staff development processes.
- Approved customer refunds and exchanges upon close item inspection.
- Tracked cashier training requirements and reported to corporate office upon completion.
- Instructed staff on point-of-sale till operation and transaction processing.
Senior waiter
Chicken-food Restaurant
Andijan, Uzbekistan
01.2015 - 08.2016
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Advised on food and drink choices based on customer preferences.
- Delivered quality service by providing warm and welcoming environment.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Indoor sales
Ostin
Tula, Russia
03.2013 - 11.2014
- Displayed goods on tables and shelves to promote sales.
- Communicated with passing customers to engage in conversation.
- Welcomed customers and offered product recommendations and demonstrations.
- Attracted customers with stunning visual product displays.
Education
Diploma of Education - English literature
Academic Lyceum N4
09.2009 - 06.2012
Bachelor's degree - Management in Agriculture
Andijan br. of Tashkent State Agrarian University
09.2015 - 07.2019
Skills
- Interpersonal communication
- Product and service knowledge
- After-sales customer service
- Excellent leadership
- Customer Service
- POS Systems
- Food and beverage service
- Teamwork
- Multitasking
Languages
English
Advanced
Russian
Advanced
Affiliations
- Swimming
- Boxing
- Movie watching
- Music
Accomplishments
Employee of the month (Supermarket Gastronom - August 2017)
Timeline
Executive sales Outdoor
Falcon Pack Industry LLC
02.2022 - 11.2024
Executive sales Indoor (branch in-charge)
Falcon Pack Industry LLC
01.2020 - 01.2022
Cashier supervisor
Supermarket Gastronom
08.2016 - 11.2019
Bachelor's degree - Management in Agriculture
Andijan br. of Tashkent State Agrarian University
09.2015 - 07.2019
Senior waiter
Chicken-food Restaurant
01.2015 - 08.2016
Indoor sales
Ostin
03.2013 - 11.2014
Diploma of Education - English literature
Academic Lyceum N4
09.2009 - 06.2012
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