Islomjon Abdurashidov
Sharjah,UAE
Summary
Experienced high qualified worker with over 12 years experience in service field. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Executive sales Outdoor
Falcon Pack Industry LLC
Sharjah, UAE
02.2022 - Current
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Negotiated and closed sales to secure profitable deals and contracts.
- Achieved monthly sales and performance KPIs for improved team success.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Proactively contacted prospective customers to increase sales.
- Built rapport with new and existing customers to boost client retention.
- Increased new business through strategic networking and cold calling.
Executive sales Indoor (branch in-charge)
Falcon Pack Industry LLC
Sharjah, UAE
01.2020 - 01.2022
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Achieved monthly sales and performance KPIs for improved team success.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Maintained store standards to uphold clean, professional appearances.
- Increased revenue through upselling and consistent contract renewals.
- Processed orders and recorded transactions accurately.
Cashier supervisor
Supermarket Gastronom
Andijan, Uzbekistan
08.2016 - 11.2019
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Completed opening and closing procedures each day.
- Dealt with customer complaints and rectified product and service issues.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Supported management in recruitment and staff development processes.
- Approved customer refunds and exchanges upon close item inspection.
- Tracked cashier training requirements and reported to corporate office upon completion.
- Instructed staff on point-of-sale till operation and transaction processing.
Senior waiter
Chicken-food Restaurant
Andijan, Uzbekistan
01.2015 - 08.2016
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Advised on food and drink choices based on customer preferences.
- Delivered quality service by providing warm and welcoming environment.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Indoor sales
Ostin
Tula, Russia
03.2013 - 11.2014
- Displayed goods on tables and shelves to promote sales.
- Communicated with passing customers to engage in conversation.
- Welcomed customers and offered product recommendations and demonstrations.
- Attracted customers with stunning visual product displays.
Education
Diploma of Education - English literature
Academic Lyceum N4
Andijan, Uzbekistan 09.2009 - 06.2012
Bachelor's degree - Management in Agriculture
Andijan br. of Tashkent State Agrarian University
Andijan, Uzbekistan 09.2015 - 07.2019
Skills
- Interpersonal communication
- Product and service knowledge
- After-sales customer service
- Excellent leadership
- Customer Service
- POS Systems
- Food and beverage service
- Teamwork
- Multitasking
Languages
English
Upper intermediate (B2)
Russian
Advanced
Affiliations
- Swimming
- Boxing
- Movie watching
- Music
Accomplishments
Employee of the month (Supermarket Gastronom - August 2017)
Timeline
Executive sales Outdoor
Falcon Pack Industry LLC
02.2022 - Current
Executive sales Indoor (branch in-charge)
Falcon Pack Industry LLC
01.2020 - 01.2022
Cashier supervisor
Supermarket Gastronom
08.2016 - 11.2019
Bachelor's degree - Management in Agriculture
Andijan br. of Tashkent State Agrarian University
09.2015 - 07.2019
Senior waiter
Chicken-food Restaurant
01.2015 - 08.2016
Indoor sales
Ostin
03.2013 - 11.2014
Diploma of Education - English literature
Academic Lyceum N4
09.2009 - 06.2012
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