Issa Hijazeen

 Prepare the yearly budget.
 Prepare a daily, weekly and monthly materials forecast.
 Set the restaurant key performance indicators
 Recruiting, and supervising resturant staff.
 Prepare the weekly management report.
 Ensuring that all restaurant expenses are within budget and identifying
ways to decrease operational costs.
 Ensure the restaurant follows the food safety standards.
 Resolve customers complaints properly.
 Suggesting new menu items based on customers' preferences and
feedback.

 Identifying strategies to retain and attract customers.

• Monitored restaurant performance to identify and implement improvement initiatives.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Developed menus with strict cost controls to maximise restaurant profits.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Built loyal customer base by creating welcoming environment with top quality service.

Managing retail staff, including cashiers and people working on
the floor. Plus, to Manage different departments within the
store.
 Ensure pricing is correct and Work on store displays.
 Coach, counsel, train, discipline employees and evaluate
on-the-job performance.
 Ensure merchandise is clean and ready to be displayed.
 Maintain inventory and ensure items are in stock.
 Ensure promotions are accurate and merchandised to the
company’s standards.
 Ensure standards for quality and customer service. So, health
and safety are met.
 Maintain store's cleanliness, health, and safety measures.
 Organize, distribute staff schedules, and reside over staff
meetings.
 Help retail sales staff achieve sales targets.
 Handle customer questions, complaints, and issues.

Welcome customers to the store, answer their queries and ensure
high customer satisfaction through excellent sales service.
 Assess customers’ needs and provide assistance and information
on product features.
 Follow and achieve the department’s sales goals monthly,
quarterly, and yearly.
 Maintain in-stock and presentable condition assigned areas.
 Remain knowledgeable on products offered and discuss available
options.
 Cross-sell products.
 Handle returns of merchandise.
 Team up with co-workers to ensure proper customer service.
 Build productive trust relationships with the customer

• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Boosted product sales by offering selection guidance to customers.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Welcomed customers and provided responsive assistance to improve store experiences.
• Engaged customers to enhance in-store experience and provide outstanding customer service.