JACKIE NAMATAKA
DUBAI
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
5
5
years of professional experience
1
1
Certification
Work History
WAITRESS
Papa John's Pizza
08.2022 - Current
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
WAITRESS
Hotel Africana, UGANDA
06.2019 - 04.2021
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Monitored new server performance and offered continuous support throughout training period.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained quality control standards.
- Built and maintained professional relationships with vendors and suppliers.
- Worked with vendors to customize courseware to accommodate business needs.
- Developed and implemented successful onboarding program.
- Designed and delivered web-based, self-directed learning materials.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Education
High School Diploma -
St Lawrence Citizens High School
03.2009
Skills
- Creative problem-solving
- Dining area maintenance
- Upselling techniques
- Ordering and restocking
- Guest Relations Management
- Time management
- Signature drink development
- Menu Recommendations
- Safe Food Handling
Certification
- Licensed DRIVING LICENSE - [GALADARI DRIVING SCHOOL]
- Certified [ FOOD SAFETY TRAINING ], [PAPA' JOHNS ]
Languages
English
French
Locations
Dubai, United Arab Emirates
Timeline
WAITRESS
Papa John's Pizza
08.2022 - Current
WAITRESS
Hotel Africana, UGANDA
06.2019 - 04.2021
High School Diploma -
St Lawrence Citizens High School
Work Preference
Work Type
Full TimeSimilar Profiles
RAJ PATELRAJ PATEL
Store Manager at Papa John's Pizza,Domino Pizza,Magazine ShopStore Manager at Papa John's Pizza,Domino Pizza,Magazine Shop
John KagehiroJohn Kagehiro
Delivery Driver at Papa John's PizzaDelivery Driver at Papa John's Pizza
Jacob CoyneJacob Coyne
Delivery Driver at Papa John's PizzaDelivery Driver at Papa John's Pizza