JACOB RUSSEL Q. GUTIERREZ
DUBAI
Summary
A graduate of Bachelor of Science in Information Technology with more than 5 years of experience as IT Support with execptional ability to provide technical support and resolve querires.
In-depth knowledge of computer hardware, software, and networks whethere through physical, remote access, or site visits.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Littelfuse Philippines, Inc
01.2020 - 07.2023
- Supporting a production operation
- Provisioning laptop and desktop using the Littelfuse image
- Cloning a production computer
- Supporting a DOS OS machine on production
- Provide network connection in Production area as well in Office area
- Managing an Incident tickets, service tickets and request tickets via Ivanti Mgmt
- Supporting a critical server update of Endpoint / Security group
- Managing a Server Printer, File Storage Server, Active Directory and DHCP
- Supporting a project requirement such as network connection and computers need
- Creation of purchase requisition
- Managing of IT Asset Management, PC Refresh Management and PC Master list
- Performing company mobile issuance
- Responsible in On-Board training for newly hired for issuance of computer.
DESKTOP SUPPORT III
Microchip Technology Operations (Philippines) Corporation
10.2019 - 12.2020
- Managing the Active directory of Microchip Philippines
- Performing a weekly backup of Microchip using Net backup
- Conducting remote support via Microsoft teams, Webex Meeting, VNC, On Command Master and Dameware
- Provisioning laptop and desktop using LANDESK imaging
- Managing and configuring a printer server
- Supporting a linux base machine, redhat and centos os (basic knowledge)
- Managing the Security tools installed in client pc’s (Carbon black, Ivanti and Symantech)
- Diagnosed and resolved operating system, hardware, and software problems
- Supporting a label(barcode) printer, that used in production
- Managing the inventory and other documents of IT
- Responsible for updating the Jeonsoft (payroll) server
- Imaging and restoring of Machine hard disk using Acronis, AOEMI and Ghost software.
Desktop Support Engineer
TOYOTA MOTOR PHILIPPINES CORPORATION
07.2017 - 10.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
- Walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Documented and updated known fixes in knowledge base for future reference.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Assisted end-users with conference room equipment setup and operation.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Documented support interactions for future reference.
- Identified scope of problem and provided operational and technical assistance to remedy.
Education
Bachelor of Science - Information Technology
STI College
Alabang Montillano St, Alabang, Muntinlupa, 1780 M04.2017
Skills
- Issue Troubleshooting
- Configuring Devices
- Hardware Upgrades
- LAN and WAN Assessment
- PC Component Diagnostics
- Technical Issues Analysis
- Tracking and Documentation
- Data Recovery
- Support Ticket System Management
- Organizational Skills
- Hardware Evaluation
- Hardware and Software Configuration
- Computer System Maintenance
- Access Management Software
- TCP/IP
Timeline
IT Support Engineer
Littelfuse Philippines, Inc
01.2020 - 07.2023
DESKTOP SUPPORT III
Microchip Technology Operations (Philippines) Corporation
10.2019 - 12.2020
Desktop Support Engineer
TOYOTA MOTOR PHILIPPINES CORPORATION
07.2017 - 10.2019
Bachelor of Science - Information Technology
STI College
Similar Profiles
ALBERT V. ENRIQUEZALBERT V. ENRIQUEZ
Sr. Engineering Manager R&D New Product Development at Littelfuse Phils. Inc.Sr. Engineering Manager R&D New Product Development at Littelfuse Phils. Inc.
SUNSHINE SOLISSUNSHINE SOLIS
Production Operator, SAP ENCODER, Process Inpector at Littelfuse PhilsProduction Operator, SAP ENCODER, Process Inpector at Littelfuse Phils
Bang LeBang Le
Assembly Technician at LittelfuseAssembly Technician at Littelfuse