Jagdeep Singh Gill
Dubai,uae
Summary
Dedicated and results-driven Senior Associate with over 7 years of experience in customer service, fraud investigation, and financial services. Proven track record of exceeding sales targets, resolving customer issues efficiently, and contributing to team success. Skilled in communication, problem-solving, and operational efficiency, with a focus on delivering top-tier client experiences.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Client Relationship Executive
Tata Consultancy Services (Citi Australia)
Mumbai, India
09.2023 - 04.2025
- Delivered customer service and promoted sales of credit card products.
- Cross-sold services including rewards programs, cashback offers, and balance transfers
- Identified customer needs and offered tailored credit card solutions.
- Exceeded sales quotas through upselling premium credit products.
- Handled inquiries, complaints, and account-related transactions.
- Resolved disputes, including fraudulent transaction cases
- Managed over 50 customer calls per day.
Fraud Detection Specialist
J.P. Morgan Services Pvt. Ltd.
Mumbai, India
08.2019 - 08.2022
- Monitored and investigated suspicious activities to prevent fraud.
- Led incident response processes and ensured quick resolution.
- Built strong customer relationships through effective communication.
- Resolved service issues while prioritizing customer satisfaction.
- Collected and handled sensitive financial information for account planning.
- Efficiently managed interactions with over 100 customers daily, ensuring prompt resolution of inquiries and maintaining high satisfaction levels.
Customer Support Specialist
Teleperformance Global Services Pvt. Ltd.
Mumbai, India
05.2016 - 07.2019
- Managed credit reports for clients and ensured accuracy.
- Handled cybersecurity threat protocols and incident response.
- Monitored credit scores and resolved discrepancies.
- Worked flexible shifts based on business requirement
Education
Bachelor of Commerce - Commerce
Mumbai University
Mumbai 06.2015 - 04.2020
Diploma - Commerce
Maharashtra Board
Mumbai 06.2013 - 04.2015
Diploma -
Maharashtra Board
Mumbai 06.2012 - 03.2013
Skills
- Customer Service & Sales
- Fraud Investigation- Incident Management
- Complaint Resolution
- Cross-Selling & Upselling
- Credit Risk Assessment
- Communication Strategies
- Operational Efficiency
- Financial Product Knowledge
Languages
English
Fluent
Hindi
Fluent
Punjabi
Native
Affiliations
- Fashion Design
- Modeling
- Football
Timeline
Client Relationship Executive
Tata Consultancy Services (Citi Australia)
09.2023 - 04.2025
Fraud Detection Specialist
J.P. Morgan Services Pvt. Ltd.
08.2019 - 08.2022
Customer Support Specialist
Teleperformance Global Services Pvt. Ltd.
05.2016 - 07.2019
Bachelor of Commerce - Commerce
Mumbai University
06.2015 - 04.2020
Diploma - Commerce
Maharashtra Board
06.2013 - 04.2015
Diploma -
Maharashtra Board
06.2012 - 03.2013
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