JAMAL ABDUL NASSER DAD RAHMAN AL BALUSHI
Dubai
Summary
IT MANAGER (PROJECTS, PMO/PMP, HARDWARE/SOFTWARE SUPPORT) – With 15 years of experience IT Project Management Professional pre exam completed and shorty will be certified for PMP, many projects completed in work career level such as comuincation programs, entire company infrastructure projects, multi national company projects in terms of technology matters Objective: To contribute to the success and long-term growth of the company by capitalizing on my project management experience and applying my expertise in the various areas of business to ensure the timely accomplishment of all identified goals and schedules.
Overview
18
18
years of professional experience
Work History
Managing Director
Malas Internantional EST
10.2020 - 10.2023
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
IT Manager
Apergy Middle East LLC
11.2014 - 10.2020
- Customized and repaired technology based on staff requests.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
Front Office, Sales and IT Manager
Corp Executive Doha Suites
02.2014 - 09.2014
- Customized and repaired technology based on staff requests.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Built, repaired and installed computer-related hardware based on deployment procedures.
IT Programmer
Scientific Pharmacy
07.2013 - 02.2014
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Reduced system errors and improved reliability through rigorous debugging processes.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
IT – Hospitality Account Manager
Vision Innovative Technology
04.2012 - 07.2013
- Developed customized account plans for clients to help them achieve their business goals.
- Improved overall team productivity by implementing best practices in organization and time management.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Acting IT Manager
Grand Hyatt Muscat
07.2009 - 07.2011
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Customized and repaired technology based on staff requests.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
Assistant ITManager
Six Senses Hideaway Zighy Bay
08.2008 - 07.2009
- Championed IT policies and procedures, promoting adherence to best practices throughout the organization.
- Maintained accurate inventory records for all IT assets, facilitating efficient asset lifecycle management processes and informed procurement decisions.
- Established robust data backup protocols, safeguarding critical information against potential loss or corruption incidents.
- Developed comprehensive documentation for network topology, system configurations, and operational processes, streamlining knowledge transfer and reducing onboarding time for new team members.
IT Assistant
Shangri-la Barr Al Jissah Resort & Spa
06.2005 - 08.2008
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Conducted regular security audits to identify vulnerabilities and improve overall system protection.
- Evaluated emerging technologies for potential implementation within the organization to drive innovation and growth.
Education
No Degree - Computer Basics
Government Institute
Muscat05-2005
High School Diploma -
Governemt School
Muscat05-2002
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Client relationships
- Business planning
Languages
Arabic
Advanced (C1)
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Managing Director
Malas Internantional EST
10.2020 - 10.2023
IT Manager
Apergy Middle East LLC
11.2014 - 10.2020
Front Office, Sales and IT Manager
Corp Executive Doha Suites
02.2014 - 09.2014
IT Programmer
Scientific Pharmacy
07.2013 - 02.2014
IT – Hospitality Account Manager
Vision Innovative Technology
04.2012 - 07.2013
Acting IT Manager
Grand Hyatt Muscat
07.2009 - 07.2011
Assistant ITManager
Six Senses Hideaway Zighy Bay
08.2008 - 07.2009
IT Assistant
Shangri-la Barr Al Jissah Resort & Spa
06.2005 - 08.2008
No Degree - Computer Basics
Government Institute
High School Diploma -
Governemt School
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