JANAT NANTOOGO
Dubai,UAE
Summary
Client-focused professional skilled in verbal communication and maintaining a calm demeanor in all interactions. Utilises strong telephone etiquette and thorough knowledge of company policies to ensure effective communication and compliance with organisational standards. Dedicated to enhancing customer satisfaction and supporting team objectives.
Overview
8
8
years of professional experience
Work history
Customer service representative
WENDY'S
Dubai, UAE
06.2021 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Streamlined processes through efficient record keeping.
- Streamlined processes through efficient record keeping.
- Facilitated customer loyalty programmes to enhance customer retention.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Customer service representative
BRANDS FOR LESS
Dubai, UAE
05.2018 - 03.2020
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Enhanced communication channels through regular updates on company policies and promotions.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Trained new hires for improved productivity and efficiency on the job floor.
Education
Bachelor of Business Administration - BUSINESS
MAKERERE BUSINESS SCHOOL
UGANDA 05.2022 -
Skills
- Client-Focused approach
- Clear communication
- Conflict resolution
- Pressure handling
- Telephone etiquette
- Knowledge of policies
- Understanding of slas
- Email administration
- Calm demeanour
Timeline
Bachelor of Business Administration - BUSINESS
MAKERERE BUSINESS SCHOOL
05.2022 -
Customer service representative
WENDY'S
06.2021 - Current
Customer service representative
BRANDS FOR LESS
05.2018 - 03.2020