HARSHAD EDAPPATTY
Dubai,UAE
Summary
Experienced professional with focus on sales and operations management. Known for driving revenue growth and operational efficiency through strategic planning and team leadership. Specialists in optimizing processes and enhancing customer satisfaction to achieve business objectives.
Overview
16
16
years of professional experience
Work history
Sales and Operation Manager
Dubai Yachts
Dubai
01.2024 - 06.2025
- Managed sales and operational activities for luxury yacht charters.
- Developed business strategies to enhance sales and customer experience.
- Coordinated with clients to customize yacht rental packages.
- Ensured seamless execution of yacht events and bookings.
- Built and maintained strong relationships with VIP clients and corporate partners.
- Supervised team members and provided training for customer service excellence.
- Oversaw financial reporting and operational efficiency improvements.
Reservation Supervisor
Voyage Tours
Dubai
01.2021 - 12.2023
- Managed all reservations accurately in the system.
- Reconfirmed bookings with suppliers internally and externally.
- Advised availability and rates when required.
- Attended customer calls and assisted travel agents.
- Provided suitable hotel alternatives in case of unavailability.
- Communicated with suppliers to resolve partner issues.
- Managed bookings through online reservation systems of selected partners.
- Assisted in handling arrival irregularities and in-house amendments.
Sales Manager
Al Saqr Travel and Tourism
Ras Al Khaimah
01.2017 - 12.2020
- Managed and supervised the Travel and Tour Department.
- Effectively handled FIT, GIT, and corporate sales.
- Developed sales strategies and tour programs.
- Converted genuine travel inquiries into sales to maximize revenue.
- Ensured high-quality product sales and customer satisfaction.
- Responded to customer inquiries via telephone, email, and social media.
- Built customer rapport and offered expert travel advice.
- Negotiated with suppliers to enhance holiday packages.
- Made outbound calls to follow up on queries.
- Upsold and cross-sold travel services to maximize opportunities.
Sales Executive
Al Kazima Travel & Tourism
Dubai
01.2012 - 12.2017
- Identified new sales opportunities and potential customers.
- Developed ideal prospecting strategies to expand the client base.
- Maintained relationships with existing and new customers.
- Provided support, information, and guidance to clients.
- Recommended profit and service improvements.
- Submitted regular sales reports and updates.
Reservation Executive
Planet Travel & Tour
Dubai
01.2009 - 12.2012
- Maintained and reconfirmed all bookings with suppliers.
- Provided booking alternatives when required.
- Assisted travel agents and customers with inquiries.
- Managed online reservation systems.
- Secured all bookings and resolved any partner issues.
- Communicated arrival irregularities and assisted with amendments.
Education
Bachelor of Science - B.Sc. Catering Science & Hotel Management
Bishop Appasamy College of Arts & Science
India /2004 - /2007
Master of Business Administration - Human Resource Management
Bharath Education Foundation
India /2011 - /2013
Skills
- Sales performance analysis
- Operation optimisation strategy
- Budget preparation and tracking
- Business development acumen
- Business development
- Marketing automation platforms
- Sales process streamlining
- Customer relationship management
- Client Relationship Management
- Financial planning
- Sales reporting
Languages
English
Fluent
Hindi
Fluent
Arabic
Elementary
Russian
Beginner
Timeline
Sales and Operation Manager
Dubai Yachts
01.2024 - 06.2025
Reservation Supervisor
Voyage Tours
01.2021 - 12.2023
Sales Manager
Al Saqr Travel and Tourism
01.2017 - 12.2020
Sales Executive
Al Kazima Travel & Tourism
01.2012 - 12.2017
Reservation Executive
Planet Travel & Tour
01.2009 - 12.2012
Bachelor of Science - B.Sc. Catering Science & Hotel Management
Bishop Appasamy College of Arts & Science
/2004 - /2007
Master of Business Administration - Human Resource Management
Bharath Education Foundation
/2011 - /2013
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