Jayesh Eyyani
Dubai
Summary
Highly skilled professional with excellent communication and interpersonal skills, adept at handling difficult situations with professionalism and patience. Demonstrates strong problem-solving abilities and the capacity to multitask effectively in fast-paced environments. Committed to leveraging these competencies to contribute meaningfully to organisational success while pursuing continuous career growth.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Executive and Accounts Manager
International Process (Welcome Energy Limited – UK)
Kochi, INDIA
04.2024 - 11.2024
- Customer Assistance: Provide outstanding service to customers through phone, email, and chat support, addressing inquiries, resolving issues, and offering solutions in a timely and professional manner
- Product/Service Knowledge: Maintain an in-depth knowledge of the company's products/services to accurately answer customer questions and provide detailed information
- Problem Resolution: Handle customer complaints or concerns with empathy, ensuring they are addressed quickly and to the customer's satisfaction
- Complaint Handling: Use strong problem-solving skills to resolve customer complaints effectively and escalate issues when necessary
- Customer Feedback: Collect and document customer feedback to help improve products, services, and overall customer experience
- Team Collaboration: Work with other departments to ensure customer needs are met, from product availability to delivery schedules
Freelancing - Wellness Coach
Herbalife
Thrissur, INDIA
03.2017 - 03.2024
- Evaluated client progress through regular check-ins and follow-up appointments, celebrating milestones and adjusting plans as needed
- Improved overall client health by providing guidance on developing tailored fitness programs, resulting in improved physical performance and weight management for clients
Operations Executive
KIRAN GROUP
Gandhidham, India
06.2015 - 02.2017
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization
Education
PGP-GBM - International Business & Logistics
Xcellon School of Business
03.2013 - 03.2015
B. Com - Kutch University
Tolani Commerce Collage
INDIA 03.2010 - 03.2013
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Ability to handle difficult situations with professionalism and patience
Custom
Active member at Yuva Unstoppable, a youth NGO. Attended global summit at Baroda organized by CII YI. Studied optional elective courses System thinking and Innovation & Creativity in first year.
Personal Information
- Date of birth: 05/26/92
- Nationality: INDIAN
- Marital status: Married
Languages
English
Hindi
Gujarati
Malayalam
Timeline
Customer Service Executive and Accounts Manager
International Process (Welcome Energy Limited – UK)
04.2024 - 11.2024
Freelancing - Wellness Coach
Herbalife
03.2017 - 03.2024
Operations Executive
KIRAN GROUP
06.2015 - 02.2017
PGP-GBM - International Business & Logistics
Xcellon School of Business
03.2013 - 03.2015
B. Com - Kutch University
Tolani Commerce Collage
03.2010 - 03.2013
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