Jeena Jose

• Collaborated with marketing team to develop successful marketing strategies.
• Provided sales support for new and inactive customers, increasing sales volume.
• Monitored competitive activity and market conditions to provide feedback to management.
• Generated new business with marketing initiatives and strategic plans.
• Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Represented company and promoted products at conferences and industry events.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Monitored market trends and competitor activities to identify areas of potential opportunity.

Client : AVIVA Insurance UK

• Handled Bodily Injury claims for Aviva Motor claims UK
• Handled Payments and estimation for Injury claim, environmental claims, household claims, Personal legal claims.
• Coordinated with solicitors on litigated claims.
• Provided primary customer support to external customers.
• Built relationships with clients through active listening and best communication talents to provide excellent service.
• Investigated Fraud on claims as per the UK Data protection act and company guidelines.
• Created process maps to automate payments and make it easier and cost friendly for clients.
• Worked under Automation rejection management team to find fault in managing payments process right.
• Handled customer dissatisfaction concerns
• Deploying knowledge of fraud analyses to assist teams in forming effective quality control.
• Supervising quality of collaterals made by the team in accordance with company's standards.