Proficient in MS Office such as Word, Excel, Access and Powerpoint
Jeffrey Manaois
Bachelor of Science in Information Technology
DAGUPAN,PANGASINAN
Summary
With a proven track record as an IT Support Specialist and Technician, I excel in desktop support and system enhancements, significantly reducing system downtime by over 30%. Skilled in hardware upgrades and printer troubleshooting, my proactive approach and effective documentation practices have streamlined IT operations, enhancing overall efficiency and user satisfaction.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
IT Support
PhilHealth Region Office 1 (HRU Department)
Dagupan
01.2011 - 12.2011
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Reduced IT support costs by providing ongoing technical assistance to educators as they navigated new educational technologies in their classrooms.
- Developed strong relationships with internal departments such as HR or IT support teams improving operational efficiency.
- Coordinated cross-functional efforts between the research team and other departments involved in the project's success such as IT support or business development teams.
- Played a key role in resolving complex technical issues related to the financial system by collaborating closely with IT support teams.
- Streamlined IT support processes by implementing efficient ticketing systems and prioritizing tasks based on urgency.
- Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
IT Technician
01.2015 - 03.2017
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and CCTV's.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Bachelor of Science - Bachelor of Science in Information Technology
University of Pangasinan
04.2001 -
Skills
Application installations
Helpdesk services
Software configuration
Operating system management
Server maintenance
Software updating
Remote Support
LAN/WAN
TCP/IP
Software
HTML, PHP and Visual Basic
Computer systems, languages, tools and testing methodologies
Troubleshooting, PC Formatting and installing
Adobe Photoshop
Certification
MOBILE PROGRAMMING WITH ANDROID DEVELOPMENT
Timeline
IT Technician
01.2015 - 03.2017
IT Support
PhilHealth Region Office 1 (HRU Department)
01.2011 - 12.2011
Bachelor of Science - Bachelor of Science in Information Technology
University of Pangasinan
04.2001 -
MOBILE PROGRAMMING WITH ANDROID DEVELOPMENT
BLOGIT 2011 (Blogging Seminar for IT Enthusiasts)
PhilHealth Region Office 1
SAP BUSINESS ONE
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