Jenifer Wilma M
Dubai,UAE
Summary
Advertising and marketing professional knowledgeable about consumer preferences and patterns. Thorough in tracking market trends, competitor activities and consumer behaviour to create highly successful campaigns. Experienced across industries and channels. Talented advertising professional skilled in building campaign engagement. Demonstrates strengths in networking and relationship-building to grow productive partnerships. Collaborative team player committed to achieving business targets. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Customer care executive
Cogent E Services
Manglore, India
2020.01 - 2021.08
- Maximised sales revenue growth by successfully identifying and capitalising on cross-selling opportunities.
- Guaranteed quality CRM data, performing database cleansing to update customer contact details.
- Drove customer retention, building engaging relationships through every interaction.
- Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.
RCM(Revenue Cycle Management)
JD infolabs Medcare Solutions
Manglore, India
2018.06 - 2019.10
· Successfully worked as a team member.
· Identifies procedures and principal diagnosis performed on each patient and properly codes each procedure.
· Inputs charges, payments and adjustments to computerized system or posting to manual records.
· Schedules appointment for patients with ancillary hospital departments service, and doctor offices.
Obtains necessary demographic and insurance details.
· Prepares batch for date of services, posts, balances and closes for the day.
Customer service executive
Hinduja Global Solutions
Manglore, India
2016.07 - 2018.02
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Handled live chat queries within strict timeframe targets.
- Managed banking and accounts with expert finance knowledge.
- Responded to customer queries and provided excellent customer service.
- Resolved complaints with proactive problem-solving and analysis.
Education
Pre-university course" (PUC) - Commerce
Capitanio Composite P U College
Manglore 2011.04 - 2013.05
Bachelor of Computer Applications (BCA) -
Canara University College
Manglore 2013.10 - 2016.05
Skills
- Outbound selling techniques
- Excellent telephone manner
- Concept development
- Customer retention strategies
- Prospecting and retention calls
- Team player
- Excellent communicator
- Exceptional customer service
Languages
English
Fluent
Hindi
Fluent
Kannada
Fluent
Tulu
Native
Timeline
Customer care executive
Cogent E Services
2020.01 - 2021.08
RCM(Revenue Cycle Management)
JD infolabs Medcare Solutions
2018.06 - 2019.10
Customer service executive
Hinduja Global Solutions
2016.07 - 2018.02
Bachelor of Computer Applications (BCA) -
Canara University College
2013.10 - 2016.05
Pre-university course" (PUC) - Commerce
Capitanio Composite P U College
2011.04 - 2013.05