Jennifer Abla
Dubai
Summary
A dedicated professional with a robust background in customer success management, data analysis, and strategic marketing within the SaaS industry. Experienced in fostering strong client relationships, analyzing data to drive business decisions, and implementing effective strategies to optimize restaurant operations and sales growth. Seeking to leverage expertise in customer success and data-driven insights to contribute effectively to a dynamic team in a forward-thinking SaaS company focused on restaurant technology solutions.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Growdash
08.2023 - Current
- Manage and nurture relationships with restaurant clients, acting as the primary point of contact to understand their objectives and ensure their success with our software solutions.
- Deep dive into restaurant menus and previous performance data, providing actionable suggestions to improve menu offerings, boost sales, and increase conversion rates.
- Develop tailored marketing plans for food aggregators based on clients' objectives, leveraging a deep understanding of how food aggregators operate.
- Conduct comprehensive onboarding sessions, explaining key metrics and guiding clients through the software dashboard to ensure they can effectively utilize the tools provided.
- Utilize a thorough understanding of food aggregator platforms to provide clients with strategic advice and support, optimizing their presence and performance on these platforms.
Brand Executive
REEF-Ikcon
08.2021 - 07.2022
- Served as the primary point of contact between clients and IKCON/Reef, efficiently managing client requirements
- Collaborated with various departments and stakeholders to address client needs and enhance internal processes based on customer feedback
- Prepared and presented BI reports to management and brand owners, enabling data-driven decision-making.
Brand Success Manager
REEF Technology
07.2022 - 07.2023
- Managed a portfolio of 40 brands, acting as the primary liaison and fostering strong relationships with brand owners and key stakeholders.
- Conducted data analysis on sales performance to provide clients with actionable insights for informed decision-making.
- Developed and implemented effective onboarding strategies and retention goals, ensuring successful brand launches and optimized product value.
Customer Relationship Manager-Sales/ Strategist
Retrogroove
06.2017 - Current
- Developed and managed a comprehensive database of over 5,000 contacts, enabling targeted audience curation and multi-purpose utilization for various events.
- Devised successful marketing and communication strategies to acquire new clients across multiple countries (UAE, Lebanon, France)
- Assisted in project management and creation of a new sub-brand, acting as a liaison between departments and overseeing brand development and on-ground launch activities.
Financial Analyst
Banque BEMO
11.2018 - 07.2021
- Produced statistical and analytical reports for management and the central bank, aiding in strategic decision-making through clear and concise presentations of key findings.
- Managed inquiries from internal departments, branches, external auditors, and special projects initiated by the AGM.
Financial Reporting Officer
Lebanese Swiss Bank
02.2014 - 11.2018
- Prepared analytical reports and conducted comprehensive data extraction and analysis, delivering crucial insights for management and the Central Lebanese Bank.
- Managed and addressed inquiries from internal departments, branches, and external auditors.
Education
B.S in Banking and finance -
Lebanese American University
06.2013
French Baccalaureate | Economics and Social Studies -
College Elysée
06.2009
Skills
- Customer Relationship Management
- Data Analysis and Insights
- Marketing Strategy Development
- Onboarding and Training
- Food Aggregator Expertise
- Problem Solving and Strategic Thinking
- Communication Skills
- Brand Management
- Business Development
- Microsoft Excel
Hobbies
- Photography, Skiing and Event Planning
LANGUAGES
- Arabic
- English
- French
Timeline
Customer Success Manager
Growdash
08.2023 - Current
Brand Success Manager
REEF Technology
07.2022 - 07.2023
Brand Executive
REEF-Ikcon
08.2021 - 07.2022
Financial Analyst
Banque BEMO
11.2018 - 07.2021
Customer Relationship Manager-Sales/ Strategist
Retrogroove
06.2017 - Current
Financial Reporting Officer
Lebanese Swiss Bank
02.2014 - 11.2018
B.S in Banking and finance -
Lebanese American University
French Baccalaureate | Economics and Social Studies -
College Elysée
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