JEREMY TOMALA
Guayaquil,Ecuador
Summary
Dynamic and adaptable professional with a strong leadership style and a passion for customer satisfaction. Demonstrates excellence in complaint handling, problem resolution, and staff management, ensuring superior customer service. Skilled in event planning and management, thriving in diverse environments while maintaining high standards of service.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work history
Restaurant supervisor
Eatopi-kitopi
Dubai
2025.01 - Current
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Promoted positive dining experience with exceptional customer service skills.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
Waiter - JOY EMBASSADOR
Eatopi -Kitopi
2024.12 - 2025.11
- Handled conflict resolution situations, ensuring customer satisfaction and loyalty.
- Managed reservation system effectively to avoid overbooking or under-utilisation of space.
- Worked closely with the management team, contributing to business improvements.
- Managed conflict resolution to maintain a positive atmosphere.
Warehouse supervisor
Salerm 21
Guayaquil , Ecuador
2022.02 - 2023.05
- Managed inventory of hotel supplies efficiently, avoiding any shortages.
- Assisted in staff training to ensure operational efficiency.
- Coordinated with team members for effective task completion.
- Managed inventory control for seamless supply chain management.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
Education
School- High school -
ANAI
Ecuador 1 2006 - 1 2019
High School Diploma -
Cristobal colon
Ecuador 1 2019 - 1 2020
English class - English Language
ES- Dubai
1 2024 - 1 2025
Skills
- Complaint handling and problem resolution
- Adaptability in peak times
- Strong leadership style
- Leadership in diverse environments
- Customer services excellence
- Staff management
- Dynamic, friendly hostess
- Passion for customer satisfaction
- Event planning and management
- Natural leader
Certification
- Food Safety Certification - Kitopi, Dubai
- Joy ambassador certification- Kitopi, Dubai
- Employer of the month certification-kitopi
- ES- Dubai certificate
LANGUAGE
English
Spanish
OTHER INFORMATION
Dedicated and polished hospitality professional transitioning into a Carbin Crew role, with a proven ability to exceed guest expectations and deliver high-standard service. Experienced in multicultural environments, adaptable, and skilled in clear communication. Strong focus on passenger comfort and safety, supported by a background in luxury service and a consistently positive, professional attitude
Affiliations
- Passionate about football and sports in general. I enjoy meeting new people, exploring new places, and learning about different cultures. I am enthusiastic about new experiences and opportunities that help me grow both personally and professionally.
Accomplishments
• Awarded Joy Ambassador Recognition for consistently demonstrating a positive attitude, teamwork, reliability, and contributing to a positive workplace environment.
• Obtained a Food Safety Certificate, demonstrating knowledge of food hygiene, food handling procedures, and workplace safety standards.
• Successfully completed an English Language Course in Dubai and achieved B2 English proficiency, demonstrating strong communication skills in both professional and everyday environments.
Timeline
Restaurant supervisor
Eatopi-kitopi
2025.01 - Current
Waiter - JOY EMBASSADOR
Eatopi -Kitopi
2024.12 - 2025.11
Warehouse supervisor
Salerm 21
2022.02 - 2023.05
English class - English Language
ES- Dubai
1 2024 - 1 2025
High School Diploma -
Cristobal colon
1 2019 - 1 2020
School- High school -
ANAI
1 2006 - 1 2019