JIHAN SHAHIN
Dubai
Summary
Experienced in planning and directing continuous operations across departments, leading manufacturing teams to ensure efficient production while upholding quality standards. Proficient in using creative and analytical approaches for process improvement and problem resolution. Skilled in mentoring, training, and empowering teams to excel.
Overview
14
14
years of professional experience
Work History
Project Manager
Al Fares Intl. Tents
02.2023 - Current
- Successfully managed multiple projects, including E1 and F1 in Saudi Arabia, F1 in Dubai, Expo COP28, Rakbi, JA Resort, and Habtoor Group
- Prioritized tasks by urgency and resource availability to align with organizational goals
- Planned, designed, and scheduled phases for large-scale projects
- Met deadlines without compromising build quality or safety
- Facilitated effective team communication for enhanced collaboration and project success
Sales Agent
AHYAN Real Estate
01.2022 - 01.2023
- Generating and managing lists of properties for sale
- Providing information on legal guidelines, rates, specifications, and property availability to clients
- Assisting clients to make property-purchasing decisions
- Finding clients in need of consultancy services through cold-calling, advertising, and business presentations
- Analyzing market trends and demographics to identify the most sought-after and profitable areas
- Consulting with clients to identify their needs, preferences, and financial concerns
- Developing strategies to increase the value of properties for clients looking to sell
- Selected in team of 20 brokers & Consultants out of 100 employees to support Azizi Projects increase units sales rates in newly signed projects in Dubai.
- Developed strong relationships with clients through excellent customer service and regular followups.
Marketing/ Sales Director
Denyo Company
09.2019 - 10.2021
- In charge of advertising open spaces in Liberty Mall to prepare for the grand opening
- Contacting interested customers to set up meetings for viewing appointments
- Closing deals by having the interested customers sign contracts After viewing the location.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
Operation Manager
Premiere Gym
09.2018 - 09.2019
- Responsible for creating staff schedules, and vacations
- In charge of solving any problems regarding the gym including taking appointments for IT support, mechanical issues, and cleaning services
- Overlooked staff (receptionists, coaches, sales representatives) to make sure the work was being done properly.
Customer Service Representative
Orange Company
07.2015 - 12.2017
- Met with customers face to face to help solve any problems regarding DSL devices on Octopus software.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer's technical support issues through Tracer software.
Event Organizer
Aramco Company
04.2013 - 06.2014
- Organized children's private parties by overseeing the kids and keeping up with them until the end of the day
- Directed staff for private children's parties by overlooking all activities.
- Coordinated schedules and timelines for events.
Sales Promoter
Lemonact Company
01.2011 - 02.2012
- Advertised many products including Kagi chocolate, Sowifa diet sugar, Veet, Palette hair color.
- Engaged with customers to promote products and boost sales.
- Collected customer feedback and reported to management.
- Demonstrated product features and benefits to potential customers.
Education
Bachelor of Arts - English Literature
Second Secondary School
Saudi Arabia02.2018
Skills
- Microsoft Office (Word, Excel, PPT and Outlook)
- Multitasking, flexibility, time management
- Ability to deal with different characters carefully
- Good social communication skills and good at multinational crew work
- Project Management
- Project planning and development
- Customer Relations
- Project tracking
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Project Manager
Al Fares Intl. Tents
02.2023 - Current
Sales Agent
AHYAN Real Estate
01.2022 - 01.2023
Marketing/ Sales Director
Denyo Company
09.2019 - 10.2021
Operation Manager
Premiere Gym
09.2018 - 09.2019
Customer Service Representative
Orange Company
07.2015 - 12.2017
Event Organizer
Aramco Company
04.2013 - 06.2014
Sales Promoter
Lemonact Company
01.2011 - 02.2012
Bachelor of Arts - English Literature
Second Secondary School
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