Jinu Devaraj

Updated group endorsements in Tatsh, Nas, and Iris portals through careful modifications.
Verified documents accurately for Dubai, NE, AUH, and GCC nations.
Created medical premium breakdowns alongside Excel segregation documentation.
Handled certificates of continuity within Shafafiya portals successfully.
Managed Haad fines to ensure compliance.
Oversaw endorsement processes for over 8,000 employees autonomously.
Processed travel certificates efficiently.
Addressed escalation emails while producing insurance medical cards.

Successfully delivered on tasks within tight deadlines.

Supported team by demonstrating respect and willingness to help.

• Ensure data accuracy, integrity, and security within the CRM system.
• Train employees on CRM best practices to enhance user adoption.
• Generate reports and dashboards that drive informed decision-making.
• Identify opportunities for customer retention, upselling, and engagement to maximize revenue.
• Improve the efficiency of sales, customer support, and marketing operations through streamlined processes.
• Facilitate seamless integration between CRM and other business tools (e.g., ERP, chatbots).
• Develop personalized customer engagement strategies leveraging CRM insights.
• Support loyalty programs and initiatives that foster long-term customer retention.

• Demonstrated empathy and professionalism through active listening in handling customer complaints.
• Conducted thorough investigations, gathering relevant information to ensure informed resolutions.
• Developed and executed effective solutions that promote fairness and enhance customer satisfaction.
• Escalated complex issues to senior management to ensure timely resolution of critical matters.
• Maintained accurate documentation of complaints, resolutions, and follow-ups for transparency.
• Identified trends and recurring issues to drive process improvements and enhance overall service quality.
• Collaborated with cross-functional teams to address operational gaps and improve service delivery.
• Created comprehensive reports for management to highlight key trends and resolution effectiveness.
• Recommended and implemented policy enhancements aimed at boosting customer/employee satisfaction.

• Delivered exceptional customer service by efficiently managing telecommunications inquiries, including broadband and fixed dialers.
• Facilitated seamless payment processing and modifications to customer details to enhance client satisfaction.
• Promoted various promotional offers and conducted proactive sales of protection plans and insurance at the end of conversations.
• Addressed and resolved customer complaints related to broadcasting with urgency and professionalism.
• Coordinated with technical engineers to ensure prompt service at customer locations based on their residential details.
• Provided timely updates on pay-per-view options and promotions to maximize customer engagement.
• Implemented loss of service applications and ensured customer requests for paper bills were fulfilled promptly.
• Added parental guidance systems to customer accounts, enhancing value and satisfaction.
• Managed move orders, account transfers, and utilized security detail lock tools to safeguard customer information.
• Conducted effective network troubleshooting, ensuring a smooth experience for customers with static and dynamic IP addresses.
• Applied tailored promotions to customer accounts, enabling access to gift card coupons and redemptions.

• Delivered exceptional broadband services for AT&T Telecom, enhancing customer satisfaction and retention.
• Excelled in sales for DirecTV and AT&T U-verse, managing installations for up to 8 receivers.
• Facilitated customer payments and account updates, ensuring a seamless user experience.
• Educated customers on promotional offers, driving proactive sales through targeted conversations.
• Communicated terms and conditions to foster transparency and trust.
• Managed customer inquiries and complaints related to broadcast services, ensuring quick resolutions.
• Handled loss of service inquiries, providing swift and effective assistance.
• Processed paper bill requests to accommodate customer preferences and enhance service customization.
• Implemented parental guidance system add-ons, increasing customer value.
• Efficiently managed move orders, account transfers, and improved customer security through account locking tools.
• Conducted network troubleshooting, delivering timely support and improving user connectivity.