Jinu Joby
Dubai,UAE
Summary
Accomplished professional with extensive expertise in banking operations management and customer relationship management. Proven track record in cash handling, teller operations, transaction processing, and account maintenance. Adept at ensuring AML and KYC compliance, regulatory adherence, and risk management. Skilled in audit coordination, internal controls, and delivering exceptional customer service. Experienced in business immigration case management, visa documentation, LCA processing, H-1B cap and non-cap processing, USCIS and DOL compliance. Proficient in eligibility assessment, client advisory, global mobility operations, data accuracy management, process optimisation, and confidential document handling.
Overview
1
1
Certification
5
5
years of professional experience
Work history
Senior Immigration Consultant
The Canadian Residency Services, Dubai
Dubai, UAE
2026.06 - 2026.06
- Provided expert consultation on Canadian immigration programs, including Express Entry, Provincial Nominee Programs (PNP), Family Sponsorship, and Study-to-PR pathways.
- Assessed client eligibility for various Canadian immigration streams and recommended suitable options based on individual profiles.
- Guided clients through the complete Permanent Residency (PR) application process, ensuring compliance with Canadian immigration requirements.
- Assisted clients in preparing and reviewing immigration documentation, including ECA, IELTS/CELPIP, employment records, proof of funds, and supporting documents.
- Managed client cases from initial consultation to application submission and final decision.
- Maintained up-to-date knowledge of Canadian immigration policies, program changes, and IRCC requirements.
- Provided regular updates to clients regarding application progress, documentation requirements, and processing timelines.
- Enhanced client understanding by providing expert advice on immigration matters.
- Managed high volume caseloads, maintaining excellent attention to detail.
Senior Business Immigration Analyst
Fragomen
Kochi, India
2022.05 - 2025.01
- Managed end-to-end lifecycle of complex business immigration cases, overseeing intake, eligibility assessment, documentation, filings, and post-submission follow-up across global clients.
- Prepared, reviewed, and submitted government forms, petitions, and legal correspondence in strict compliance with country-specific immigration regulations, improving case accuracy and reducing RFIs.
- Performed detailed audits of client and employer documentation to ensure regulatory adherence and data integrity, identifying compliance gaps and recommending corrective actions to mitigate risks.
- Collaborated with internal stakeholders and external partners to resolve case issues, streamline processes, and maintain comprehensive electronic case files for audit readiness.
- Enhanced decision-making by analysing complex data sets.
Assistant Manager (CRO)
CSB Bank
Kochi, India
2021.01 - 2022.01
- Delivered high-quality customer service handling complex service requests, inquiries, and complaint resolution while ensuring compliance with banking policies and service standards.
- Supervised daily teller operations including cash handling and transaction processing, maintaining end-of-day cash balancing and strengthening internal controls.
- Managed vault operations and conducted periodic teller audits to detect discrepancies, enforce AML/KYC guidelines, and reduce operational risk exposure.
- Resolved account-related issues and implemented process improvements to enhance accuracy, operational efficiency, and customer satisfaction across branch operations.
- Managed daily operations to ensure smooth running of the shop floor.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Education
MBA - International Business and Finance
University of the West of Scotland
/2019 - /2021
B Com - Finance and Taxation
Mahatma Gandhi University
/2015 - /2018
ACCA (Pursuing - 9 Papers Completed)
IndiaSkills
- Banking operations management
- Customer relationship management
- Cash handling and teller operations
- Transaction processing and account maintenance
- AML and KYC compliance
- Regulatory compliance and risk management
- Audit coordination and internal controls
- Customer service excellence
- Business immigration case management
- Visa documentation and LCA processing
- H-1B cap and non-cap processing
- USCIS and DOL compliance
- Eligibility assessment and client advisory
- Global mobility operations
- Data accuracy management and process optimization
- Confidential document handling
Certification
ACCA (Pursuing – Completed 9 Papers)
Languages
English, Hindi, Malayalam, Tamil, German
PROJECTS
Senior Business Immigration Analyst – LCA, H-1B CAP & Non-CAP Cases.
Managed end-to-end processing of Labor Condition Applications and H-1B filings, ensuring compliance with Department of Labor regulations while improving filing accuracy and timeliness., Led eligibility assessments, document collection, case preparation, and submission processes for cap and non-cap petitions, reducing case deficiencies and streamlining approval pathways., Implemented standardized checklists and digital tracking that enhanced visibility across stakeholders, improved turnaround times, and supported timely visa adjudications.
An Analytical Study on the Indian Tyre Industry – JK Tyre & Industries Limited.
Conducted detailed industry and company analysis assessing market structure, competitive positioning, and financial performance using quantitative and qualitative frameworks to support conclusions., Analyzed financial statements, cost structures, profitability trends, and industry growth drivers to identify strategic opportunities and risks for JK Tyre and presented findings in a comprehensive report., Prepared and submitted a consolidated project report as part of MBA requirements, synthesizing research, financial analysis, and strategic recommendations for industry stakeholders.
Timeline
Senior Immigration Consultant
The Canadian Residency Services, Dubai
2026.06 - 2026.06
Senior Business Immigration Analyst
Fragomen
2022.05 - 2025.01
Assistant Manager (CRO)
CSB Bank
2021.01 - 2022.01
MBA - International Business and Finance
University of the West of Scotland
/2019 - /2021
B Com - Finance and Taxation
Mahatma Gandhi University
/2015 - /2018
ACCA (Pursuing - 9 Papers Completed)