Joan Njahira
Dubai,U.A.E
Summary
Hardworking supervision professional inspiring housekeeping teams to achieve spotless results. Planned and coordinated staff and resources proactively to achieve daily targets. Set first-class hygiene and sanitation standards to maintain health and safety compliance.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Housekeeping team leader
The Glee resort
Kiambu, Kenya
09.2023 - 07.2024
- Performed administrative duties such as shift scheduling and delegation of daily tasks efficiently.
- Exhibited strong leadership skills whilst managing diverse group of individuals.
- Promoted a positive work environment through open communication channels leading to increased staff morale.
- Provided excellent customer service to resolve any complaints or concerns swiftly.
- Coordinated laundry operations, ensuring fresh linens available at all times.
- Maintained the safety and security of guest property by enforcing strict access protocols.
Housekeeping coordinator
Morning star resort
Mombasa, Kenya
05.2022 - 08.2023
- Maintained a professional demeanor at all times when interacting with guests fostering a positive image for the establishment.
- Maintained high standards of cleanliness within all hotel rooms and public areas.
- Conducted regular inspections of rooms and facilities for adherence to standards.
- Enhanced guest satisfaction by ensuring a clean, welcoming environment.
- Coordinated housekeeping staff for efficient daily operations.
Education
Bachelor's degree - Hospitality
cascades institute of hospitality
Kenya 03.2021 - 04.2022
High School Diploma -
Karoti Girls High School
Kenya 01.2017 - 02.2021
Skills
- Scheduling mastery
- Workload organisation
- Service orientation
- Reliable punctuality
- Cultural awareness
- Adaptability flexibility
Languages
English
Upper intermediate
date of birth
19th April 2002
References
References available upon request.
Timeline
Housekeeping team leader
The Glee resort
09.2023 - 07.2024
Housekeeping coordinator
Morning star resort
05.2022 - 08.2023
Bachelor's degree - Hospitality
cascades institute of hospitality
03.2021 - 04.2022
High School Diploma -
Karoti Girls High School
01.2017 - 02.2021
Similar Profiles
MOHAMMED OMOTAYOMOHAMMED OMOTAYO
Digital Marketing Specialist at GLEE Education ConsultsDigital Marketing Specialist at GLEE Education Consults
Mitchel MensahMitchel Mensah
Health Care Assistant at Glee Health CareHealth Care Assistant at Glee Health Care
Ray Anthony ComiaRay Anthony Comia
Volunteer at Xavier University Glee Club ConcertVolunteer at Xavier University Glee Club Concert