JOB THAKU KIARIE
Dubai
Summary
A dedicated professional with expertise in grievance handling and post-sale follow-up, ensuring customer satisfaction through effective communication and empathy. Demonstrates strong skills in product demonstration and data analysis, enhancing customer interactions and driving business success. Committed to leveraging these competencies to foster positive client relationships and support organizational growth.
Overview
11
11
years of professional experience
Work history
Sales supervisor
DDP Silicon Oasis
Dubai, UAE
04.2022 - Current
- Identified potential markets with detailed research and analysis.
- Ensured adherence to company standards by conducting routine checks and balances.
- Supervised the sales team, enhancing their performance and productivity.
Sales supervisor
Faisal Holdings.
Doha, Qatar
11.2019 - 01.2021
- Fostered a positive work environment, enhancing employee morale and productivity.
- Identified potential markets with detailed research and analysis.
- Supervised the sales team, enhancing their performance and productivity.
- Streamlined the sales process through effective leadership.
Sales officer.
Faisal Holdings
Doha, Qatar
10.2017 - 10.2019
- Analysed sales data to identify areas for improvement.
- Contributed to annual sales targets through diligent follow-up on leads.
- Increased sales volume by cultivating strong relationships with clients.
- Managed key accounts for enhanced customer retention.
Insurance underwriter
Protectors Ltd.
Nairobi, Kenya
11.2014 - 12.2016
- Enhanced customer retention by providing comprehensive explanations of underwriting decisions.
- Identified fraudulent claims through meticulous analysis of policy applications.
- Assessed property values accurately to determine appropriate insurance coverage levels.
- Resolved escalated customer issues promptly, maintaining high levels of customer service.
Education
Diploma - Accounting Technician Diploma
KCA University
Nairobi Kenya /2010 - /2012
Diploma - Business Administration
NIBS University
Nairobi, Kenya /2012 - /2014
O level - O Level
Muhuri Muchiri High School
Nairobi, Kenya. /2003 - /2006
A level - A level
St. Lawrence College
Uganda /2007 - /2008
Certificate - Basic Safety
First Safety & Security Group
Qatar /2019 -
Skills
- Grievance handling
- Fluency in communication
- Post-Sale follow-up
- Customer empathy
- Empathy in customer interactions
- Product demonstration expertise
- Data analysis
Timeline
Sales supervisor
DDP Silicon Oasis
04.2022 - Current
Sales supervisor
Faisal Holdings.
11.2019 - 01.2021
Sales officer.
Faisal Holdings
10.2017 - 10.2019
Insurance underwriter
Protectors Ltd.
11.2014 - 12.2016
Diploma - Accounting Technician Diploma
KCA University
/2010 - /2012
Diploma - Business Administration
NIBS University
/2012 - /2014
O level - O Level
Muhuri Muchiri High School
/2003 - /2006
A level - A level
St. Lawrence College
/2007 - /2008
Certificate - Basic Safety
First Safety & Security Group
/2019 -
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