JOCELYN S. DIONISIO

• Managed HR operations for 1,800+ employees, ensuring smooth HR processes across all departments.
• Conducted end-to-end recruitment, including job postings, screening, interviews, selection, and onboarding.
• Handled end-to-end visa processes (new, renewal, cancellation) ensuring timely compliance.
• Managed health insurance and life insurance administration and renewals.
• Assisted with monthly payroll processing through accurate data entry and coordination with finance.
• Conducted onboarding and offboarding for more than 50 employees monthly, including documentation and clearance.
• Prepared formal HR letters such as NOC, termination, warning, and resignation acceptance.
• Managed Lulu bank card issuance and renewals, including Pro Bills verification and system entry.
• Coordinated company license monitoring, ILOE monitoring, and renewals.
• Handled employee queries and maintained strong employee relations across all levels.
• Assisted in performance appraisal processes and KPI monitoring for staff evaluation.

• Serve as a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems.
• Perform difficult staffing duties, including dealing with understanding, disputes, firing employees, and administering disciplinary procedures.
• Plan, organize, direct, control, or coordinate the personnel, training, or labor relations activities of an organization.
• Apply /Renew/Monitor and keep all legal documents like trade license, establishment card, etc.
• Briefing of staff for duties and responsibilities, rules and regulations of the company.
• Maintain and update employee records in HRM system.

• Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
• Increased customer engagement by delivering high-quality product demonstrations.
• Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
• Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
• Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.