Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
17
17
years of professional experience
2007
2007
years of post-secondary education
Work history
SALES EXECUTIVE
ECONOMIC COURIER AND FREIGHT SERVICES L.L.C
DUBAI, UAE
04.2023 - Current
Achieved and exceeded sales targets in line with client growth across all products and services.
Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Grew annual revenue by 10% with targeted sales and marketing strategy.
Built focused new client networks, growing business opportunities and increasing revenue possibilities.
Presented sales data and insights to leadership to aid strategy development and planning.
Trained new hires on sales support procedures; fostered a supportive work environment conducive to learning and growth.
Liaised regularly with logistics department to ensure timely deliveries.
Handled critical customer issues promptly, improving overall service quality.
Operations Team Head (Warehouse and Delivery Team)
LBC EXPRESS, INC.
DUBAI, UAE
01.2017 - 03.2023
Supervised 20 staff, performance standards, effeciency and development needs since 2019.
Coordinated staff schedules, ensuring smooth day-to-day running of operations and ensuring effective resource allocation with thorough planning and organisation.
Produced monthly reports to update staff and management on challenges and successes.
Streamlined operations processes for improved efficiency.
Managed conflict resolution within the team to maintain a harmonious work environment.
Conducted regular reviews on process compliance; identified gaps promptly for immediate rectification.
Lead daily operations meetings to increase communication and collaboration.
Managed expenditures and costs to align with budget.
Retail Team Head and Sales Representative
Techlink Systems LLC
11.2014 - 12.2016
Managed daily sales department management meetings to plan and discuss daily prospecting targets and activities.
Expertly managed team of 5 for 1 year, hiring 2 new recruits, managing staff appraisals and monitoring staff performance.
Implemented visual merchandising strategies for appealing store layout.
Trained staff to enhance their product knowledge and improve customer interaction.
Oversaw staff scheduling to ensure adequate cover during all business hours.
Managed expenditures and costs to align with budget.
Trained and mentored staff to meet sales objectives and provide stellar customer service.
Marketing and Event Associate
Wordtext Systems, Inc.
07.2008 - 06.2014
Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives
Completed quarterly forecasting and monthly financial reviews
Reviewed the financial aspects of product development, such as budgets, expenditures and research and development appropriations
Directed and coordinated marketing activities and policies to promote products and services
Coordinated and participated in promotional activities and trade shows
Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, costeffective delivery of all marketing communications materials
Proofed and approved production and printing drafts of promotional materials
Education
Bachelor of Science - Marketing and Corporate Communications
San Beda University
Skills
Team Leadership and Staff supervision
Logistics coordination
Warehouse operations
Efficiency improvement
Meeting facilitation
Conflict management
Profit and loss understanding
Customer relationship management
Timeline
SALES EXECUTIVE
ECONOMIC COURIER AND FREIGHT SERVICES L.L.C
04.2023 - Current
Operations Team Head (Warehouse and Delivery Team)
LBC EXPRESS, INC.
01.2017 - 03.2023
Retail Team Head and Sales Representative
Techlink Systems LLC
11.2014 - 12.2016
Marketing and Event Associate
Wordtext Systems, Inc.
07.2008 - 06.2014
Bachelor of Science - Marketing and Corporate Communications