JOHN CASTRO
Dubai
Summary
Experienced Freight Forwarding Operation & Sales with expertise in customer service, export/import, Air, Sea, Land cargo, and rate negotiation. Possess excellent communication and negotiation skills along with a proven track record of generating revenue and building strong relationships with clients.
Overview
7
7
years of professional experience
Work History
Business Development Manager
Mukti Shipping LLC
Dubai
06.2023 - Current
- Oversee day-to-day import and export activities, including customs documentation, schedules, and logistics coordination.
- Identified and negotiated partnerships with key international carriers and suppliers, optimizing cost-efficiency and delivery timelines for customers.
- Conducted market research to identify emerging trends, new market segments, and competitive threats, ensuring proactive positioning of services.
- Provided clients with guidance on customs compliance, international regulations, and trade documentation.
- Monitor and manage shipping costs to ensure budget alignment.
NVOC Sales & Operation Senior (Export & Import)
Sea Air Global Logistics
Dubai
08.2018 - 05.2023
- Managed inventory and ensured efficient allocation of resources to minimize costs and maximize profits.
- Oversaw customs clearance and compliance with regulations.
- Lead a team of import coordinators and ensured timely processing of import orders.
- Manage end-to-end customer service experience for clients, including responding to inquiries and complaints in a timely and professional manner.
- Manage NVOC operations and sales activities to meet revenue and profit targets.
- Communicate with customers, vendors, and shipping lines to ensure on-time and accurate delivery of cargo.
- Generate reports and provide insights on business performance.
Education
Bachelor of Engineering -
Anna University
01.2014
Skills
- Strong sales & negotiation skills
- Deep understanding of Logistics operations and the shipping industry
- Ability to analyze market trends and develop effective strategies
- Cargo handling and clearance procedures
- Proficient in MS Office, CRM software, and other industry-specific tools
Websites
PERSONAL DETAILS
- INDIAN
- PASSPORT # C1536284
- Licence # 4251949 (UAE)
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Business Development Manager
Mukti Shipping LLC
06.2023 - Current
NVOC Sales & Operation Senior (Export & Import)
Sea Air Global Logistics
08.2018 - 05.2023
Bachelor of Engineering -
Anna University