Summary
Overview
Work History
Education
Skills
Websites
PERSONAL DETAILS
Languages
Timeline
Generic
JOHN CASTRO

JOHN CASTRO

Dubai

Summary

Experienced Freight Forwarding Operation & Sales with expertise in customer service, export/import, Air, Sea, Land cargo, and rate negotiation. Possess excellent communication and negotiation skills along with a proven track record of generating revenue and building strong relationships with clients.

Overview

7
7
years of professional experience

Work History

Business Development Manager

Mukti Shipping LLC
Dubai
06.2023 - Current
  • Oversee day-to-day import and export activities, including customs documentation, schedules, and logistics coordination.
  • Identified and negotiated partnerships with key international carriers and suppliers, optimizing cost-efficiency and delivery timelines for customers.
  • Conducted market research to identify emerging trends, new market segments, and competitive threats, ensuring proactive positioning of services.
  • Provided clients with guidance on customs compliance, international regulations, and trade documentation.
  • Monitor and manage shipping costs to ensure budget alignment.

NVOC Sales & Operation Senior (Export & Import)

Sea Air Global Logistics
Dubai
08.2018 - 05.2023
  • Managed inventory and ensured efficient allocation of resources to minimize costs and maximize profits.
  • Oversaw customs clearance and compliance with regulations.
  • Lead a team of import coordinators and ensured timely processing of import orders.
  • Manage end-to-end customer service experience for clients, including responding to inquiries and complaints in a timely and professional manner.
  • Manage NVOC operations and sales activities to meet revenue and profit targets.
  • Communicate with customers, vendors, and shipping lines to ensure on-time and accurate delivery of cargo.
  • Generate reports and provide insights on business performance.

Education

Bachelor of Engineering -

Anna University
01.2014

Skills

  • Strong sales & negotiation skills
  • Deep understanding of Logistics operations and the shipping industry
  • Ability to analyze market trends and develop effective strategies
  • Cargo handling and clearance procedures
  • Proficient in MS Office, CRM software, and other industry-specific tools

PERSONAL DETAILS

  • INDIAN
  • PASSPORT # C1536284
  • Licence # 4251949 (UAE)

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Hindi
Intermediate (B1)

Timeline

Business Development Manager

Mukti Shipping LLC
06.2023 - Current

NVOC Sales & Operation Senior (Export & Import)

Sea Air Global Logistics
08.2018 - 05.2023

Bachelor of Engineering -

Anna University
JOHN CASTRO