Summary
Overview
Work History
Education
Skills
Hobbies
ACHIEVEMENTS
Timeline
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John Dias

John Dias

Delivery & Call Center Manager
Dubai

Summary

An energetic, innovative and dynamic Leader who has a proven track record in managing a highly commercial operation in a fast-paced environment. Experience of effectively running a successfully Home Delivery Network, Transport functions, and Warehouse in a high-pressure environment. Responsible for all operations and also for providing excellent standards of service, efficiency, and performance through outstanding people management skills. Currently looking for a suitable Position in, Home Delivery Transport and Warehouse as a managerial opportunity to join a successful and growing business.

Overview

21
21
years of professional experience
7
7
years of post-secondary education

Work History

Delivery & Call Center Manager

Foodie Brands/ Reef Technology
Dubai
02.2019 - Current
  • Managing all inbound orders from multiple aggregators like Talabat, zomato etc.
  • Analyzing potential delivery areas for new stores.
  • Managing 3PL’s for optimum delivery of orders.
  • Managing IT infrastructure to aid order taking and delivery process.
  • Assisting management in reporting and analysis.
  • Handing customer complaints and feedbacks.
  • Hire and Train new staff as and when required.

Home Delivery In-Charge

Wendy’s the Middle East The Pasture Trading LLC (Alghanim Group Kuwait)
Dubai
02.2016 - 02.2019
  • Managing all drivers schedule
  • Creating new delivery hubs for the new store.
  • Creating Delivery system and train all drivers and store staff
  • Giving assistance drivers in case of emergency break down of Vehicles
  • Managing third party delivery system
  • Always monitor customer complaints and feedback
  • Maintain Fleet vehicles service and accidents
  • Hire and Train new drivers for the new stores
  • Maintain All RTA accounts

Transport Manager

Jumeirah Restaurants, Jumeirah Group, Dubai.
Dubai
03.2013 - 01.2016
  • Managing Home Delivery Service and Staff Transport
  • Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
  • Lead and managed the Transport team in all aspects of Jumeirah Restaurants and ensure standards are followed at all-time including all drivers
  • Managing the little league baseball event for events catering for almost 3 years
  • Conducted training for staff on duty tasks and record keeping.
  • Control and manage inventory of the warehouse.
  • Update all Colleague Logs/ Files on records.
  • Assign/re-assign colleagues during the shift to areas as needed (Home Delivery, Staff Transport, Outside catering etc)
  • Managing production kitchen delivery for all JRG Restaurants
  • Ensured Safe and Healthy work environment for all Colleagues
  • Maintain Fleet maintenance and cleanliness of all Vehicles and record.
  • Setup a new warehouse for Jumeirah Restaurants.
  • liaising with other departments for delivery
  • Ensuring that quality objectives and delivery deadlines are met, (Planning Storage FIFO)
  • Direct and assist Stewards to make clean up more efficient.
  • Ensure temperature, and chemical levels are appropriate for cleaning and documented.
  • Operate and maintain cleaning equipment and tools, (including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor).

Assistant Transport Manager

Jumeirah Restaurants, Jumeirah Group, Dubai.
Dubai
01.2004 - 03.2013
  • PRO (Dubai RTA Vehicle Registration and Renewal, DED Trade License Renewals, Dubai Fire Safety Renewals, Staff Medical, and Emirates ID processing.)
  • Introducing a new Home delivery system to Jumeirah Restaurants
  • Planning for Delivery store area with distance and time
  • Manage the planning and execution of the transportation requirements and company drivers
  • Responsible for hiring, coaching, performance appraisal and disciplining of subordinate staff
  • Contribute and implement strategic concepts to reduce costs and increases service according to local /company requirements.
  • People Management. Ensure that good people practices are deployed in the transport department. (Training, coaching, and discipline)
  • Maintain close contact to order management, planning, and scheduling, Outlets/SBU managers.
  • Responsible to ensure that all activities are in adherence to local governance

Colleague Services and Transport Manager

Cap’s Corner Hotel Calangute, Goa India
Goa
06.2003 - 12.2003
  • Ensure that accommodation is clean, well maintained and attractively presented;
  • Manage the planning and execution of the transportation requirements and company drivers
  • Control budget, manage stock levels and order supplies
  • Liaise with reception services to coordinate the allocation of accommodation
  • Arrange repairs and maintenance of rooms and reception areas
  • Inspect the accommodation to ensure that hygiene and health and safety regulations are met
  • Recruit and supervise the team of room attendants
  • Train staff to ensure that the organization’s high standards are maintained
  • Arrange laundry and linen supplies.

VVIP Guest Transport and Maintenance In-charge

Royal Family, Kuwait
09.2001 - 06.2003
  • Drive vehicle for official travel and business, or as requested by the Owner
  • Ensure punctuality and safe transport;
  • Observing the road and traffic laws and regulations of Kuwait
  • Ensure that safe driving practices are adhered to including local driving codes

Education

B.Com -

Mangalore University
Mangalore, Karnataka, India
07.1993 - 07.1996

PDC -

Tagore College
Kasaragod, Kerala, India
07.1992 - 07.1993

SSLC -

St Joseph High School
Belman, Karnataka India
06.1989 - 06.1992

Skills

    Home Delivery Operations

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Hobbies

Cricket

ACHIEVEMENTS

  • The Colleague of The Year - Jumeirah Restaurants LLC for the year 2007/08
  • The Colleague of Exceptional Value - Nominated for the Jumeirah Group Awarding program COEV
  • The Colleague of The Month - Jumeirah Restaurants LLC for the month October 2007
  • Plaque of Apperception - Jumeirah Restaurants LLC for the year 2008
  • Go Above and Beyond - Wendys Middle East, The Pasture Trading LLC. Oct 2016

Timeline

Delivery & Call Center Manager

Foodie Brands/ Reef Technology
02.2019 - Current

Home Delivery In-Charge

Wendy’s the Middle East The Pasture Trading LLC (Alghanim Group Kuwait)
02.2016 - 02.2019

Transport Manager

Jumeirah Restaurants, Jumeirah Group, Dubai.
03.2013 - 01.2016

Assistant Transport Manager

Jumeirah Restaurants, Jumeirah Group, Dubai.
01.2004 - 03.2013

Colleague Services and Transport Manager

Cap’s Corner Hotel Calangute, Goa India
06.2003 - 12.2003

VVIP Guest Transport and Maintenance In-charge

Royal Family, Kuwait
09.2001 - 06.2003

B.Com -

Mangalore University
07.1993 - 07.1996

PDC -

Tagore College
07.1992 - 07.1993

SSLC -

St Joseph High School
06.1989 - 06.1992
John DiasDelivery & Call Center Manager