John Dias
Delivery & Call Center Manager
Dubai
Summary
An energetic, innovative and dynamic Leader who has a proven track record in managing a highly commercial operation in a fast-paced environment. Experience of effectively running a successfully Home Delivery Network, Transport functions, and Warehouse in a high-pressure environment. Responsible for all operations and also for providing excellent standards of service, efficiency, and performance through outstanding people management skills. Currently looking for a suitable Position in, Home Delivery Transport and Warehouse as a managerial opportunity to join a successful and growing business.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Delivery & Call Center Manager
Foodie Brands/ Reef Technology
Dubai
02.2019 - Current
- Managing all inbound orders from multiple aggregators like Talabat, zomato etc.
- Analyzing potential delivery areas for new stores.
- Managing 3PL’s for optimum delivery of orders.
- Managing IT infrastructure to aid order taking and delivery process.
- Assisting management in reporting and analysis.
- Handing customer complaints and feedbacks.
- Hire and Train new staff as and when required.
Home Delivery In-Charge
Wendy’s the Middle East The Pasture Trading LLC (Alghanim Group Kuwait)
Dubai
02.2016 - 02.2019
- Managing all drivers schedule
- Creating new delivery hubs for the new store.
- Creating Delivery system and train all drivers and store staff
- Giving assistance drivers in case of emergency break down of Vehicles
- Managing third party delivery system
- Always monitor customer complaints and feedback
- Maintain Fleet vehicles service and accidents
- Hire and Train new drivers for the new stores
- Maintain All RTA accounts
Transport Manager
Jumeirah Restaurants, Jumeirah Group, Dubai.
Dubai
03.2013 - 01.2016
- Managing Home Delivery Service and Staff Transport
- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
- Lead and managed the Transport team in all aspects of Jumeirah Restaurants and ensure standards are followed at all-time including all drivers
- Managing the little league baseball event for events catering for almost 3 years
- Conducted training for staff on duty tasks and record keeping.
- Control and manage inventory of the warehouse.
- Update all Colleague Logs/ Files on records.
- Assign/re-assign colleagues during the shift to areas as needed (Home Delivery, Staff Transport, Outside catering etc)
- Managing production kitchen delivery for all JRG Restaurants
- Ensured Safe and Healthy work environment for all Colleagues
- Maintain Fleet maintenance and cleanliness of all Vehicles and record.
- Setup a new warehouse for Jumeirah Restaurants.
- liaising with other departments for delivery
- Ensuring that quality objectives and delivery deadlines are met, (Planning Storage FIFO)
- Direct and assist Stewards to make clean up more efficient.
- Ensure temperature, and chemical levels are appropriate for cleaning and documented.
- Operate and maintain cleaning equipment and tools, (including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor).
Assistant Transport Manager
Jumeirah Restaurants, Jumeirah Group, Dubai.
Dubai
01.2004 - 03.2013
- PRO (Dubai RTA Vehicle Registration and Renewal, DED Trade License Renewals, Dubai Fire Safety Renewals, Staff Medical, and Emirates ID processing.)
- Introducing a new Home delivery system to Jumeirah Restaurants
- Planning for Delivery store area with distance and time
- Manage the planning and execution of the transportation requirements and company drivers
- Responsible for hiring, coaching, performance appraisal and disciplining of subordinate staff
- Contribute and implement strategic concepts to reduce costs and increases service according to local /company requirements.
- People Management. Ensure that good people practices are deployed in the transport department. (Training, coaching, and discipline)
- Maintain close contact to order management, planning, and scheduling, Outlets/SBU managers.
- Responsible to ensure that all activities are in adherence to local governance
Colleague Services and Transport Manager
Cap’s Corner Hotel Calangute, Goa India
Goa
06.2003 - 12.2003
- Ensure that accommodation is clean, well maintained and attractively presented;
- Manage the planning and execution of the transportation requirements and company drivers
- Control budget, manage stock levels and order supplies
- Liaise with reception services to coordinate the allocation of accommodation
- Arrange repairs and maintenance of rooms and reception areas
- Inspect the accommodation to ensure that hygiene and health and safety regulations are met
- Recruit and supervise the team of room attendants
- Train staff to ensure that the organization’s high standards are maintained
- Arrange laundry and linen supplies.
VVIP Guest Transport and Maintenance In-charge
Royal Family, Kuwait
09.2001 - 06.2003
- Drive vehicle for official travel and business, or as requested by the Owner
- Ensure punctuality and safe transport;
- Observing the road and traffic laws and regulations of Kuwait
- Ensure that safe driving practices are adhered to including local driving codes
Education
B.Com -
Mangalore University
Mangalore, Karnataka, India 07.1993 - 07.1996
PDC -
Tagore College
Kasaragod, Kerala, India 07.1992 - 07.1993
SSLC -
St Joseph High School
Belman, Karnataka India 06.1989 - 06.1992
Skills
Home Delivery Operations
Transport operations
PRO/Admin Work
Warehouse Operations
Customer Complaints Handling
Call Center Operations
Hobbies
Cricket
ACHIEVEMENTS
- The Colleague of The Year - Jumeirah Restaurants LLC for the year 2007/08
- The Colleague of Exceptional Value - Nominated for the Jumeirah Group Awarding program COEV
- The Colleague of The Month - Jumeirah Restaurants LLC for the month October 2007
- Plaque of Apperception - Jumeirah Restaurants LLC for the year 2008
- Go Above and Beyond - Wendys Middle East, The Pasture Trading LLC. Oct 2016
Timeline
Delivery & Call Center Manager
Foodie Brands/ Reef Technology
02.2019 - Current
Home Delivery In-Charge
Wendy’s the Middle East The Pasture Trading LLC (Alghanim Group Kuwait)
02.2016 - 02.2019
Transport Manager
Jumeirah Restaurants, Jumeirah Group, Dubai.
03.2013 - 01.2016
Assistant Transport Manager
Jumeirah Restaurants, Jumeirah Group, Dubai.
01.2004 - 03.2013
Colleague Services and Transport Manager
Cap’s Corner Hotel Calangute, Goa India
06.2003 - 12.2003
VVIP Guest Transport and Maintenance In-charge
Royal Family, Kuwait
09.2001 - 06.2003
B.Com -
Mangalore University
07.1993 - 07.1996
PDC -
Tagore College
07.1992 - 07.1993
SSLC -
St Joseph High School
06.1989 - 06.1992