An energetic, innovative and dynamic Leader who has a proven track record in managing a highly commercial operation in a fast-paced environment. Experience of effectively running a successfully Home Delivery Network, Transport functions, and Warehouse in a high-pressure environment. Responsible for all operations and also for providing excellent standards of service, efficiency, and performance through outstanding people management skills. Currently looking for a suitable Position in, Home Delivery Transport and Warehouse as a managerial opportunity to join a successful and growing business.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Delivery & Call Center Manager
Foodie Brands/ Reef Technology
Dubai
02.2019 - Current
Managing all inbound orders from multiple aggregators like Talabat, zomato etc.
Analyzing potential delivery areas for new stores.
Managing 3PL’s for optimum delivery of orders.
Managing IT infrastructure to aid order taking and delivery process.
Assisting management in reporting and analysis.
Handing customer complaints and feedbacks.
Hire and Train new staff as and when required.
Home Delivery In-Charge
Wendy’s the Middle East The Pasture Trading LLC (Alghanim Group Kuwait)
Dubai
02.2016 - 02.2019
Managing all drivers schedule
Creating new delivery hubs for the new store.
Creating Delivery system and train all drivers and store staff
Giving assistance drivers in case of emergency break down of Vehicles
Managing third party delivery system
Always monitor customer complaints and feedback
Maintain Fleet vehicles service and accidents
Hire and Train new drivers for the new stores
Maintain All RTA accounts
Transport Manager
Jumeirah Restaurants, Jumeirah Group, Dubai.
Dubai
03.2013 - 01.2016
Managing Home Delivery Service and Staff Transport
Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
Lead and managed the Transport team in all aspects of Jumeirah Restaurants and ensure standards are followed at all-time including all drivers
Managing the little league baseball event for events catering for almost 3 years
Conducted training for staff on duty tasks and record keeping.
Control and manage inventory of the warehouse.
Update all Colleague Logs/ Files on records.
Assign/re-assign colleagues during the shift to areas as needed (Home Delivery, Staff Transport, Outside catering etc)
Managing production kitchen delivery for all JRG Restaurants
Ensured Safe and Healthy work environment for all Colleagues
Maintain Fleet maintenance and cleanliness of all Vehicles and record.
Setup a new warehouse for Jumeirah Restaurants.
liaising with other departments for delivery
Ensuring that quality objectives and delivery deadlines are met, (Planning Storage FIFO)
Direct and assist Stewards to make clean up more efficient.
Ensure temperature, and chemical levels are appropriate for cleaning and documented.
Operate and maintain cleaning equipment and tools, (including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor).
Assistant Transport Manager
Jumeirah Restaurants, Jumeirah Group, Dubai.
Dubai
01.2004 - 03.2013
PRO (Dubai RTA Vehicle Registration and Renewal, DED Trade License Renewals, Dubai Fire Safety Renewals, Staff Medical, and Emirates ID processing.)
Introducing a new Home delivery system to Jumeirah Restaurants
Planning for Delivery store area with distance and time
Manage the planning and execution of the transportation requirements and company drivers
Responsible for hiring, coaching, performance appraisal and disciplining of subordinate staff
Contribute and implement strategic concepts to reduce costs and increases service according to local /company requirements.
People Management. Ensure that good people practices are deployed in the transport department. (Training, coaching, and discipline)
Maintain close contact to order management, planning, and scheduling, Outlets/SBU managers.
Responsible to ensure that all activities are in adherence to local governance
Colleague Services and Transport Manager
Cap’s Corner Hotel Calangute, Goa India
Goa
06.2003 - 12.2003
Ensure that accommodation is clean, well maintained and attractively presented;
Manage the planning and execution of the transportation requirements and company drivers
Control budget, manage stock levels and order supplies
Liaise with reception services to coordinate the allocation of accommodation
Arrange repairs and maintenance of rooms and reception areas
Inspect the accommodation to ensure that hygiene and health and safety regulations are met
Recruit and supervise the team of room attendants
Train staff to ensure that the organization’s high standards are maintained
Arrange laundry and linen supplies.
VVIP Guest Transport and Maintenance In-charge
Royal Family, Kuwait
09.2001 - 06.2003
Drive vehicle for official travel and business, or as requested by the Owner
Ensure punctuality and safe transport;
Observing the road and traffic laws and regulations of Kuwait
Ensure that safe driving practices are adhered to including local driving codes
Education
B.Com -
Mangalore University
Mangalore, Karnataka, India
07.1993 - 07.1996
PDC -
Tagore College
Kasaragod, Kerala, India
07.1992 - 07.1993
SSLC -
St Joseph High School
Belman, Karnataka India
06.1989 - 06.1992
Skills
Home Delivery Operations
undefined
Hobbies
Cricket
ACHIEVEMENTS
The Colleague of The Year - Jumeirah Restaurants LLC for the year 2007/08
The Colleague of Exceptional Value - Nominated for the Jumeirah Group Awarding program COEV
The Colleague of The Month - Jumeirah Restaurants LLC for the month October 2007
Plaque of Apperception - Jumeirah Restaurants LLC for the year 2008
Go Above and Beyond - Wendys Middle East, The Pasture Trading LLC. Oct 2016
Timeline
Delivery & Call Center Manager
Foodie Brands/ Reef Technology
02.2019 - Current
Home Delivery In-Charge
Wendy’s the Middle East The Pasture Trading LLC (Alghanim Group Kuwait)
02.2016 - 02.2019
Transport Manager
Jumeirah Restaurants, Jumeirah Group, Dubai.
03.2013 - 01.2016
Assistant Transport Manager
Jumeirah Restaurants, Jumeirah Group, Dubai.
01.2004 - 03.2013
Colleague Services and Transport Manager
Cap’s Corner Hotel Calangute, Goa India
06.2003 - 12.2003
VVIP Guest Transport and Maintenance In-charge
Royal Family, Kuwait
09.2001 - 06.2003
B.Com -
Mangalore University
07.1993 - 07.1996
PDC -
Tagore College
07.1992 - 07.1993
SSLC -
St Joseph High School
06.1989 - 06.1992
Similar Profiles
RICHARD ODURORICHARD ODURO
CHEF at FOODIE BRANDS CATERING SERVICESCHEF at FOODIE BRANDS CATERING SERVICES