JohnMary Sserwanja
Office Assistant
Summary
Dynamic professional with extensive experience at Transguard, excelling in inventory management and customer support. Proven track record in optimizing workflows and enhancing service delivery, resulting in improved customer satisfaction. Adept at problem resolution and team collaboration, consistently achieving high standards in order fulfillment and operational efficiency.
Overview
2
2
year of professional experience
1
1
Language
Work History
Emirates Flights Catering (Dispatch)
Transguard
08.2025 - Current
- Based on the role of Emirates Flights Catering (Dispatch) with Transguard and the guidelines provided, here are eight resume experience statements:
- Coordinated dispatch schedules for catering services, ensuring timely deliveries and optimal resource allocation.
- Managed inventory levels for catering supplies, streamlining restocking processes to prevent shortages.
- Assisted in the preparation of catering orders, maintaining compliance with safety and quality standards.
- Monitored equipment and tools for dispatch operations, reporting any maintenance needs to enhance efficiency.
- Optimized workflows by implementing systematic approaches to inventory management, reducing delays in service delivery.
- Supported the development of standard operating procedures for dispatch operations, contributing to improved consistency and reliability.
- Proven ability to learn quickly and adapt to new situations.
IKEA Customer Service
Transguard
06.2025 - 06.2025
- Provided exceptional customer support by resolving inquiries and issues effectively, enhancing overall customer satisfaction.
- Assisted in maintaining product displays and merchandising standards, ensuring a visually appealing shopping environment.
- Collaborated with team members to streamline service processes, improving efficiency and reducing wait times for customers.
- Handled customer complaints with professionalism, resulting in increased retention and loyalty among clientele.
- Engaged with customers to gather feedback, contributing to ongoing improvements in service delivery and product offerings.
Talabat Supermarket Picker
Transguard
03.2025 - 06.2025
- Efficiently picked and organized items for customer orders, ensuring timely and accurate fulfillment of grocery requests.
- Assisted in maintaining inventory levels by restocking shelves and removing expired products to enhance product availability.
- Followed safety protocols diligently while operating equipment, contributing to a secure working environment for team members.
- Collaborated with team members to optimize order picking processes, improving overall workflow and reducing delays.
- Checked quality and freshness of products before packing, ensuring high standards are maintained for customer satisfaction.
Education
UACE Certicate -
Kisubi Mapeera SSS
Kampala, Uganda 04.2019
Skills
Inventory management
Customer support
Order fulfillment
Team collaboration
Standard operating procedures
Problem resolution
Feedback collection
Service delivery
Customer complaint handling
Timeline
Emirates Flights Catering (Dispatch)
Transguard
08.2025 - Current
IKEA Customer Service
Transguard
06.2025 - 06.2025
Talabat Supermarket Picker
Transguard
03.2025 - 06.2025
UACE Certicate -
Kisubi Mapeera SSS