Johnny Galler Tiamala
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in leadership and change facilitation. Proficient in customer relationship management software to enhance client interactions and drive sales strategies. Demonstrates strong executive decision-making skills while ensuring legal compliance and operational efficiency. Aims to advance in strategic leadership roles focused on time efficiency and sustainable business practices.
Overview
21
21
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work history
Property Executive
SRG Properties LLC
Dubai, United Arab Emirates
04.2022 - 03.2026
- Drafting memos and making phone calls to tenants related to lease issues and preventative maintenance scheduling, these calls may include inquiries to rent collection
- Editing and producing lease documents as necessary
- Preparation of lease for new and renewal tenants for both residential and commercial contracts including submitting to the Property Management Head to be fully executed
- Assisting in the performance of all necessary functions to facilitate tenant “Move in” and “Move Out” procedure including [letters to tenants regarding lease obligation, lease expiration date notification, renewal move out obligation letters and security deposit return letters]
- Maintain logs and list as necessary
- Filing for both electronic and paper
- At the direction of the Property Management Head, visit properties to perform or assist in the performance of management duties
- Maintain Occupancy report for both residential, commercial, and retail shops
- In charge for payment collection tracker - cheque return bounced to all tenants
- Issuing EJARI to the system to all tenants
- Coordinating to Dubai Real Estate Corporation for All tenants in terms of the warehouse’s contracts, EJARI and payments
- Responsible for receiving cheques, cash and issuing receipts to all tenants
- Submitting some requests from the Dubai Municipality and Land Department
- Generally, to assist in all functions of the Property Management Department
- Preparing and collecting reports for Cheque Returned to all tenants and same time endorsing for filing legal case for non-payments
Property Manager
Zain Capital LLC to H&H Development LLC
Dubai, United Arab Emirates
03.2021 - 03.2022
- Drafting memos and making phone calls to tenants related to lease issues and preventative maintenance scheduling, these calls may include inquiries to rent collection
- Editing and producing lease documents as necessary
- Preparation of lease for new and renewal tenants for both residential and commercial contracts including submitting to the Property Management Head to be fully executed
- Assisting in the performance of all necessary functions to facilitate tenant “Move in” and “Move Out” procedure including [letters to tenants regarding lease obligation, lease expiration date notification, renewal move out obligation letters and security deposit return letters]
- Maintain logs and list as necessary
- Filing for both electronic and paper
- At the direction of the Property Management Head, visit properties to perform or assist in the performance of management duties
- Maintain Occupancy report for both residential, commercial, and retail shops
- In charge for payment collection tracker - cheque return bounced to all tenants
- Issuing EJARI to the system to all tenants
- Responsible for receiving cheques, cash and issuing receipts to all tenants
- Generally, to assist in all functions of the Property Management Department
- Preparing and collecting reports for Cheque Returned to all tenants and same time endorsing for filing legal case for non-payments
- Handling inspection report (Move in and Ou
- Issuance of LPO for all contractors
- Reviewing and follow up to all AMC (Annual Maintenance Contract)
- Preparing weekly, monthly, revenue report
Property Executive
SRG Properties LLC
Dubai, United Arab Emirates
11.2015 - 03.2021
- Drafting memos and making phone calls to tenants related to lease issues and preventative maintenance scheduling, these calls may include inquiries to rent collection
- Editing and producing lease documents as necessary
- Preparation of lease for new and renewal tenants for both residential and commercial contracts including submitting to the Property Management Head to be fully executed
- Assisting in the performance of all necessary functions to facilitate tenant “Move in” and “Move Out” procedure including [letters to tenants regarding lease obligation, lease expiration date notification, renewal move out obligation letters and security deposit return letters]
- Maintain logs and list as necessary
- Filing for both electronic and paper
- At the direction of the Property Management Head, visit properties to perform or assist in the performance of management duties
- Maintain Occupancy report for both residential, commercial, and retail shops
- In charge for payment collection tracker - cheque return bounced to all tenants
- Issuing EJARI to the system to all tenants
- Coordinating to Dubai Real Estate Corporation for All tenants in terms of the warehouse’s contracts, EJARI and payments
- Responsible for receiving cheques, cash and issuing receipts to all tenants
- Submitting some requests from the Dubai Municipality and Land Department
- Generally, to assist in all functions of the Property Management Department
- Preparing and collecting reports for Cheque Returned to all tenants and same time endorsing for filing legal case for non-payments
Office Administrator cum Personal Assistant to the Managing Director
Abode Property
Dubai, United Arab Emirates
01.2013 - 11.2015
- Responsible for maintaining the day-to-day running of a company or organization.
- Responsible for keeping a record of financial transactions. This involves recording transactions by hand and then inputting relevant data into a computer system and database.
- Prepare income and balance sheets along with creating reports for their superiors on finance issues.
- Helping prepare department budgets
- Maintaining all records of the employees, suppliers and customer information and inputting it into a database
- Handling all payroll to all staff, commission, preparing agency fee
- Responsible for screening all important documents for Sales and Rental
- Handling and creating draft contract as well as the MOU
- Checking all properties if all of them are still available on the market
- Using PROSPACE system
- Monitoring all office supplies in the company
- Handling all booked flights to all staff
- Direct coordinating to the Owners/Investor/Clients
- Monitoring all incoming and outgoing cheques and well as the Cash fund in the company
- Handling daily, weekly, and monthly report to the CEO
- And other responsibilities required like DEWA, EJARI and Telephone lines to the client
- Handling all flights booked for all staff
- Preparing MOU, Form A and Form B - for Sales
Quality Analyst & Team Leader
The Resource Group - TRG
Manila, Philippines
04.2005 - 11.2012
- Audit the number of calls given by the client daily
- Record feedback and to let the Customer Service representative know about his/her areas of improvement
- Bring in necessary changes to the process and constant update of call center core process
- To check whether the CSR has incorporated knowledge and competence and the customer was able to comprehend what the CSR was talking about
- Attend call calibration
- Check if the CSR has used the right telephone etiquette and followed appropriate hold procedures and has given a proper resolution for the customer request
- One on one feedback with agents for the individual feedback
- Client interactions for process changes and updates
- Attend quality Meetings
- Preparing MOM - Minutes of the Meeting
- Hold weekly meetings; discuss task delegation and review issues
- In conjunction with your manager, set quarterly targets and objectives
- Communication - encourage respect and open communication
- Assist in the interview and recruitment/retention of team members
- Perform auditing and quality checking
- Maintaining and developing relationships with existing customers in person and via telephone calls and email
- And some other duties - if necessary
Education
Bachelor of Science - Business Management
Liceo De Cagayan University
Skills
- Leadership proficiency
- Change facilitation
- Customer relationship management software
- Executive decision-making
- Ethics and sustainability
- Executive presentation
- Job portal management
- Effective leadership
- Client contract negotiations
- Contract negotiation
- Operation management
- Sales and marketing strategies
- Legal compliance
- Critical financial decision-making
- Customer relationship management
- Time efficiency
Languages
English
Fluent
Certification
Certified EJARI Registration - Dubai Land Department
Certified Property Management - RERA
Certified OQOOD - Dubai Land Department
Timeline
Property Executive
SRG Properties LLC
04.2022 - 03.2026
Property Manager
Zain Capital LLC to H&H Development LLC
03.2021 - 03.2022
Property Executive
SRG Properties LLC
11.2015 - 03.2021
Office Administrator cum Personal Assistant to the Managing Director
Abode Property
01.2013 - 11.2015
Quality Analyst & Team Leader
The Resource Group - TRG
04.2005 - 11.2012
Bachelor of Science - Business Management
Liceo De Cagayan University