Johnson Kow Aidoo Hayfron
Sharjah,United Arab Emirates
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Machines/Equipment Operator
Emirates Airline
Dubai International Airport, United Arab Emirates
12.2024 - 11.2025
- Complies with all relevant safety, quality and environmental management policies, procedures, and controls to ensure healthy and safe work environment.
- Discusses safety concerns openly and reports them to the concerned supervisor.
- Assisting over 1000 passengers in checking in, boarding and baggage handling.
- Handled over 1000 customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Transfer Unit Load Devices baggage dollies and urgent documents within the Cargo Terminal and Turnaround areas.
- Follows the day to day operations related to own job and trained qualifications.
- Operates different Ground Support Equipment depending on the assigned area in line with the operating manuals based on the training qualifications
- Inspect assigned Ground Support Equipment to ensure serviceability and suitability.
- Meets and escorts passengers for ambulance requirements as per the laid down service standards to provide service in coordination with the special handling agent.
Person in charge & Production Supervisor
Fittmeals Catering Service
Dubai, United Arab Emirates
01.2024 - 12.2024
- Ensured adherence to industry regulations whilst managing daily operations.
- Managed personnel rosters, ensuring optimal staff deployment.
- Coordinated logistics operations to ensure timely deliveries.
- Made sure all equipment used met established health codes, ensuring optimal conditions maintained at all times.
- Implemented effective measures for pest control, improving cleanliness standards.
- Coordinated training sessions for staff on food safety protocols.
- Regularly inspected establishments to maintain highest level of food quality and safety.
- Assisted in the development of new policies for better food handling procedures.
Waiter / Host
FITTMEALS
Dubai, UNITED ARAB EMIRATES
02.2022 - 02.2023
- Warmly greeted guests or customers upon arrival to create welcoming atmosphere.
- Liaised with kitchen staff for prompt order delivery to customers.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Delivered excellent customer service through friendly and polite interaction.
- Relayed feedback from customers to management for continuous improvement.
- Maintained knowledge of menu items, leading to accurate order taking.
- Handled payment transactions to guarantee smooth customer checkout process.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Customs officer
Ghana Revenue Authority
Accra-Kotoka International Airport, Ghana
10.2018 - 01.2022
- Greeted and welcomed passengers as well as clearing of their goods.
- Maintained peace at borders through conflict resolution skills.
- Improved border security by enforcing laws against smuggling activities.
- Assisted travellers or passengers in understanding customs procedures for better compliance.
- Ensured smooth import and export processes by thoroughly checking documentation.
- Managed the processing of passengers to minimise waiting times.
- Conducted inspections, identified illegal substances.
- Inspected luggage to verify conformance to government rules concerning import or export of goods and currencies.
Human resources assistant( Service Personnel)
Ghana Health Service
Sunyani, United Arab Emirates
09.2017 - 08.2018
- Assisted in recruitment processes by coordinating interviews and managing candidate communications.
- Managed employee records and ensured compliance with data protection regulations.
- Organised onboarding sessions for new hires, facilitating smooth integration into company culture.
- Coordinated training programmes and tracked employee participation to enhance professional development.
Education
BBA - Human Resources
University of Education
Winneba, GHANA 09.2013 - 07.2017
Skills
- Food Safety knowledge
- Hospitable and friendly
- Problem Solver and team player
- Good decision maker
- Excellent Customer Service Skills
- Multi-tasking
- Team Management Skills
- Good in communication skills
Certification
- Person In Charge (Food Safety)
- UAE Manual Driving License (Light Vehicle)
- Fire Safety Training
- ISO 22000:2018-Food Management Systems (Internal Auditor Training)
- Airside Driving License
- Airport Safety Operations
- Airport Environmental Awareness Training
- Environmental Policy
- Dangerous Goods
- General Airport Security Awareness
- Fundamentals of loading with manual handling
- ULD Airworthiness
Languages
English
Fantse
Twi
Accomplishments
- Employee of the month for October 2016 as the best Intern Customer Service Personnel
- Employee of the month for July 2022 with Fittmeals Catering Service
- Najm Award in recognition for dedication and commitment to organize Ramadan meal distribution for staff during Ramadan with Emirates Group, Dnata
Timeline
Machines/Equipment Operator
Emirates Airline
12.2024 - 11.2025
Person in charge & Production Supervisor
Fittmeals Catering Service
01.2024 - 12.2024
Waiter / Host
FITTMEALS
02.2022 - 02.2023
Customs officer
Ghana Revenue Authority
10.2018 - 01.2022
Human resources assistant( Service Personnel)
Ghana Health Service
09.2017 - 08.2018
BBA - Human Resources
University of Education
09.2013 - 07.2017