Jonel Silvino
Dubai,United Arab Emirates
Summary
Dynamic and adaptable professional with extensive expertise in mixology and beverage service. Demonstrates exceptional problem-solving skills, effective communication, and strong time management abilities. Proficient in draught beer knowledge, cocktail menu development, and inventory management. Committed to delivering outstanding customer service while maintaining composure under pressure. Adept at tactful complaint handling and ensuring health and safety compliance. Career goal: to leverage mixology innovation and team leadership skills to enhance customer engagement in a vibrant hospitality environment.
Overview
12
12
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work history
Bar Captain
Holiday Inn & Suites Dubai Science Park
Dubai, United Arab Emirates
05.2024 - Current
- Led a team of bartenders to ensure efficient service during peak hours.
- Developed innovative cocktail recipes that enhanced customer satisfaction and experience.
- Trained and mentored new staff on mixology techniques and customer service standards.
- Managed inventory levels to guarantee availability of essential ingredients and supplies.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Collaborated with management to organise promotional events and themed nights.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Monitored bar expenses and optimized workflow to reduce waste and improve efficiency.
- Assisted in event planning for successful functions and parties at the bar.
- Managed bar operations to maintain efficiency.
- Developed new cocktail recipes, enhanced menu variety.
- Maintained high cleanliness standards, ensured compliance with health regulations.
- Coordinated with kitchen staff, provided seamless service during busy periods.
- Increased sales with innovative cocktail creations.
- Welcomed guests with friendly conversation and fun atmosphere.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
Dining Staff/Bartender/Server/Cashier
1771 Group of Restaurants
National Capital Region Manila
03.2019 - 02.2024
- Provided exceptional guest service as a Dining Staff/Server within the 1771 Group of Restaurants, situated in National Capital Region in the Philippines.
- Mastered the art of greeting and welcoming guests, ensuring a memorable first impression.
- Demonstrated expertise in serving food and beverages, adhering to high standards of service.
- Skilled in accurately taking customer orders and efficiently managing table setups.
- Responsible for finalizing transactions by delivering checks and processing payments.
- Committed to guest satisfaction, routinely checking in to guarantee a superior dining experience.
- Effectively handled customer complaints, resolving issues with professionalism and poise.
- Chateau 1771, Flatiron 1771, Cafe 1771, Sentro 1771
Bartender
Chef Jessie Restaurants
National Capital Region Manila
02.2017 - 10.2018
- Mixing non alcoholic and alcoholic drinks as bartender of chef jessie restaurants we provide excellence in fine dining service, i create new cocktails, preparing drinks for massive catering and events outside the restaurants, doing inventories, cleaning bar equipments, checking bar stocks.
Bartender
Bossing's Grill
NCR, Philippines
09.2014 - 12.2016
- Skillfully executed bartending responsibilities at Bossings Grill Restaurant and Bar in the bustling BGC Taguig, Manila, Philippines, excelling in a dynamic, rapid-service environment.
Dining Staff and Kitchen Staff
UNCLE CHEFFY GROUP
NCR, Philippines
01.2014 - 08.2014
- Achieved proficiency in Food and Beverage service standards through extensive On-the-Job Training across dining and kitchen operations.
- Exhibited versatility and adaptability by performing multifaceted roles in-house and at catered events for Uncle Cheffy.
- Mastered the art of delivering exceptional F&B experiences, adhering to high service standards.
Education
Bachelor of Business Administration - Entreprenuer
Nueva Ecija University of Science And Technology
philippinesDiploma of Education -
OUR LADY OF FATIMA ACADEMY
philippines 01.2010 - 01.2011
Masterclass - mixology
mcgettigans dubai science park UAE
DubaiLicentiate degree - Wines
WSET LVL 1
United Arab EmiratesSkills
- ADAPTABILITY
- PROBLEM SOLVING
- COMMUNICATION
- TIME MANAGEMENT
- SKILLS MANAGEMENT
- CUSTOMER SERVICE
- Draught beer knowledge
- Beverage serving techniques
- Strong memory retention
- Tap handle operation
- Alcohol service etiquette
- Liquor storage understanding
- Speed pouring technique
- Tactful complaint handling
- Proper garnishing techniques
- Night shift availability
- Mixology expertise
- Product inventorying
- Knowledge of drink recipes
- Beer pouring proficiency
- Alcohol law familiarity
- POS system operation
- Positive attitude
- Composure under pressure
- Liquor knowledge
- Food safety understanding
- Creativity in mixology
- Hospitality ethos
- Spirit knowledge
- Mixology techniques
- Flair bartending basics
- Personal grooming standards
- Attention to presentation
- Time efficiency
- Drink recommendation
- Non-Alcoholic beverage preparation
- Inventory control
- Physical stamina
- Mixology innovation
- Inventory management
- Team leadership
- Customer engagement
- Cocktail menu development
- Health and safety compliance
- Quality control standards
- Workflow optimisation
Languages
English
Fluent
Accomplishments
- Shortlisted Bartender Of the Year 2025 at Caterer AfterDark Awards UAE. Under Hotel Managed Venue.
- Orsa Drinks ODK UAE Bartenders Cup 2025 Semi Finalist Mixology Competition
- Heineken Bartender Final 2024 / Finalist UAE .
- Stella Artois Draft Beer Semi Finalist 2025
- ODK Ft Jack Daniel Masterclass Mixology @Mcgettigan's Dubai Science Park United Arab Emirates
Certification
WSET 1 Awards in Wines 600/1054/4 Maritime & Mercantile International LLC(Subsidiary of the Emirates Group) Pass / July 27, 2025
References
References available upon request.
Timeline
Bar Captain
Holiday Inn & Suites Dubai Science Park
05.2024 - Current
Dining Staff/Bartender/Server/Cashier
1771 Group of Restaurants
03.2019 - 02.2024
Bartender
Chef Jessie Restaurants
02.2017 - 10.2018
Bartender
Bossing's Grill
09.2014 - 12.2016
Dining Staff and Kitchen Staff
UNCLE CHEFFY GROUP
01.2014 - 08.2014
Diploma of Education -
OUR LADY OF FATIMA ACADEMY
01.2010 - 01.2011
Bachelor of Business Administration - Entreprenuer
Nueva Ecija University of Science And Technology
Masterclass - mixology
mcgettigans dubai science park UAE
Licentiate degree - Wines
WSET LVL 1