Jose Thomas
Dubai,UAE
Summary
Accomplished professional with extensive expertise in customer service and client relationship management, specializing in logistics coordination and international shipping operations. Demonstrates effective communication skills and proficiency in air freight coordination, ensuring seamless vendor management. Committed to optimizing operational efficiency and enhancing client satisfaction through strategic logistics solutions.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Operations Executive
DB Schenker LLC
Dubai, UAE
2024.05 - Current
- Coordinated air freight operations with carriers and agents for efficient booking and uplift planning.
- Managed export and import shipment documentation adhering to UAE customs regulations.
- Monitored shipments to guarantee timely departures and arrivals.
- Liaised with internal stakeholders and clients, providing updates and resolving escalations.
- Processed freight billing while ensuring invoice accuracy in collaboration with finance team.
- Achieved key performance indicators and service level agreements aligned with customer expectations.
Operations Executive
Expeed International Logistics
Dubai, UAE
2023.05 - 2024.04
- Coordination with airline agents on air freight booking and space allocation.
- Ocean freight booking and Bill of Lading release with shipping lines and NVOCC.
- Organizing land transport and truck movements, domestic within UAE and international within GCC.
- Arranging warehouse options based on cargo requirements within JAFZA and mainland.
- Customs clearance of Air freight and Ocean freight through Dubai trade - Export declarations and Bill of entry submissions.
- Vendor management through organized meetings and interaction with suppliers and other stake holders.
- Pricing support by procuring and negotiating for competitive and best available rates from vendors and suppliers.
- Provided tracking information to enable clients to monitor progress of shipments.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
Operations Associate Supply Chain
Accenture
Bangalore, India
2021.10 - 2023.02
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Checked shipments against paperwork and signed documents.
- Updated computer tracking system with latest product movements.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Shipping & Ocean Freight Operations Executive
DB Schenker India Pvt Ltd
Chennai
2019.10 - 2021.02
- Streamlined freight documentation process to increase efficiency.
- Ensured that all customs paperwork was accurately completed for smooth cargo transition.
- Handled insurance claims related to damaged goods, minimizing financial losses.
- Reviewed freight rates periodically, helping cut down expenses.
Education
MBA - Logistics and Shipping
Indian Institute of Logistics/ Bharathiar University
Kochi / India 2017.06 - 2019.04
Bachelor of Commerce - Marketing
Bharata Mata College/ Mahatma Gandhi University
Kochi / India 2014.06 - 2017.04
Skills
- Customer service expertise
- Client relationship management
- Logistics coordination
- International shipping operations
- Effective communication
- Air freight coordination
- Vendor management
Languages
English
Fluent
Hindi
Advanced
Malayalam
Native
Tamil
Upper intermediate
References
References available upon request.
Timeline
Operations Executive
DB Schenker LLC
2024.05 - Current
Operations Executive
Expeed International Logistics
2023.05 - 2024.04
Operations Associate Supply Chain
Accenture
2021.10 - 2023.02
Shipping & Ocean Freight Operations Executive
DB Schenker India Pvt Ltd
2019.10 - 2021.02
MBA - Logistics and Shipping
Indian Institute of Logistics/ Bharathiar University
2017.06 - 2019.04
Bachelor of Commerce - Marketing
Bharata Mata College/ Mahatma Gandhi University
2014.06 - 2017.04